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- Tasks: Manage key client accounts and ensure exceptional service delivery.
- Company: Join DCBL, an award-winning firm known for outstanding customer service since 2001.
- Benefits: Enjoy a competitive salary, early finish Fridays, 30 days holiday, and free lunches.
- Why this job: Be part of a rapidly growing team with opportunities for progression and a vibrant office culture.
- Qualifications: Experience in Key Account Management is a plus; strong communication skills are essential.
- Other info: Full training provided and a supportive Employee Assistance Programme available.
The predicted salary is between 28800 - 48000 £ per year.
Working within our Client Services Team, we are looking for an additional Key Account Manager to join an award-winning, rapidly expanding organisation. If you have a background in Key Account Management, Client Services or Customer Service, we want to hear from you!
Trading since 2001, DCBL is built on old-fashioned values of outstanding customer service levels to our instructing clients. We are committed to maintaining the highest standards, exceeding guidelines set out by our accreditations from the FCA, Credit Services Association, Collector Accreditation Initiative and our BSI ISO Standards. DCB Legal is a specialist in-house legal practice focusing on debt-recovery, civil and commercial litigation and High Court enforcement. Due to the acquisition of major new Clients, DCB Legal is experiencing a period of rapid growth. Encompassing both DCBL and DCB Legal, this represents an exciting new opportunity for someone who is self-motivated and target-driven.
You will be responsible for developing and growing our network of Clients across the Business.
What's on Offer?
- Competitive Salary Up to £40,000 per annum (depending on experience)
- Early finish Fridays
- 30 days holiday (including Bank Holidays)
- Vibrant office with complimentary Tea & Coffee Facilities
- Free lunch once a month
- Company social events
- Employee Assistance Programme
- Free Parking
- Full training provided
- Rapidly expanding multi-functional department with plenty of opportunity for progression
What will you be doing?
- Working with our portfolio of key clients to provide a first-class service which exceeds their expectations.
- Developing and implementing Client management strategies.
- Developing Client reports, using data to improve our service to Clients.
- Resolving any Client queries/problems quickly and efficiently.
- Ensuring key Client retention and Client growth.
The Ideal Candidate:
- Previous experience in a Key Account Manager role is beneficial but not compulsory.
- Excellent communications and inter-personal skills.
- Proven experience in a leadership role.
- Excellent working knowledge of all Microsoft packages.
What's Next?
If you are interested, APPLY for the Key Account Manager position today and we will be in touch.
Key Account Manager in Runcorn employer: Direct Collection Bailiffs Ltd
Contact Detail:
Direct Collection Bailiffs Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager in Runcorn
✨Tip Number 1
Research DCBL and DCB Legal thoroughly. Understand their values, services, and recent developments, especially regarding their rapid growth and new client acquisitions. This knowledge will help you tailor your conversations during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Network with current or former employees of DCBL and DCB Legal on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 3
Prepare specific examples from your past experiences that showcase your skills in client management and problem-solving. Be ready to discuss how you've successfully retained clients or resolved issues, as these are key aspects of the Key Account Manager role.
✨Tip Number 4
Familiarise yourself with the tools and software commonly used in account management, particularly Microsoft packages. Being able to demonstrate your proficiency in these tools during the interview can set you apart from other candidates.
We think you need these skills to ace Key Account Manager in Runcorn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Key Account Management, Client Services, or Customer Service. Use specific examples that demonstrate your skills and achievements in these areas.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your background aligns with DCBL's values and their commitment to outstanding customer service.
Highlight Relevant Skills: Emphasise your communication and interpersonal skills, as well as your ability to develop client management strategies. Provide examples of how you've successfully resolved client issues in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Direct Collection Bailiffs Ltd
✨Research the Company
Before your interview, take some time to learn about DCBL and DCB Legal. Understand their values, services, and recent developments. This will help you tailor your answers and show genuine interest in the role.
✨Prepare for Client Scenarios
As a Key Account Manager, you'll be dealing with clients regularly. Prepare examples of how you've successfully managed client relationships in the past, including any challenges you faced and how you overcame them.
✨Showcase Your Communication Skills
Excellent communication is key for this role. During the interview, demonstrate your ability to articulate your thoughts clearly and listen actively. This will reflect your interpersonal skills, which are crucial for client management.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that show your interest in the company and the role. Inquire about their client management strategies or how they measure success in the Key Account Manager position.
