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- Tasks: Lead customer experience and support sales in our flagship store.
- Company: Join Sterling Home, Scotland's largest family-owned furniture retailer with 50 years of innovation.
- Benefits: Enjoy discounts, mental health support, 30 days holiday, and free parking.
- Why this job: Be part of a dynamic team shaping the future of home retail with a focus on customer satisfaction.
- Qualifications: Passion for customer service, sales experience, and strong communication skills required.
- Other info: Opportunity for personal growth and development in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Join the Sterling Home Family! At Sterling Home, Scotland's largest family-owned furniture and homewares retailing group, we are pioneers. Our stores reflect a commitment to transforming homes. As we plan big for 2025, you have the opportunity to shape our next chapter and be part of our exciting journey ahead!
Now, we are looking for a dedicated full-time Homestore Lead Associate to join our flagship store in Tillicoultry.
About the Role:
As a Homestore Lead Associate, you will be the heart of our customer experience, ensuring every shopper enjoys a premium, personalised service. You will step up in the absence of the Sales Manager, leading by example to deliver exceptional service while driving store performance. Your passion for people and products will shine through in everything you do, making our customers feel right at home from the moment they walk in.
What You’ll Do:
- Ensure every customer is welcomed and assisted with a friendly, helpful attitude.
- Show off your product expertise by demonstrating key features and benefits to inspire confidence.
- Resolve any queries and turn potential challenges into positive experiences.
- Process transactions seamlessly and handle refunds with professionalism.
- Push for success by achieving sales targets and recommending additional purchases.
- Keep the store looking fresh and inviting, from cleanliness to visual displays.
- Support your team, creating a positive, collaborative atmosphere where everyone thrives.
- Communicate sales performance and contribute to implementing exciting promotions.
- Assist with staff training, appraisals, and rota planning to ensure the store runs smoothly.
About You:
You are a natural when it comes to connecting with people, and your ability to combine service with sales makes you a standout performer. Confident, enthusiastic, and calm under pressure, you love exceeding expectations and delivering results. Whether it’s sharing your product knowledge or jumping in to support your team, you are driven to create a shopping experience that leaves customers smiling.
Key Skills & Experience:
- A passion for delivering excellent customer service.
- Solid product knowledge and the ability to showcase product features and benefits.
- Proven success in driving sales and hitting targets.
- Excellent communication and teamwork skills.
- Leadership experience (preferred), with the ability to motivate and inspire.
- An eye for detail and a knack for organisation.
- Cool under pressure and flexible with changing priorities.
Why Join Sterling Home?
At Sterling Home, we believe in taking care of our people just as much as our customers. Here’s what you can look forward to:
- Enjoy local gym discounts and up to 6 free face-to-face or telephone counselling sessions to support your mental wellbeing.
- Development opportunities to grow with the company.
- We offer you the opportunity to boost your pension and secure a brighter future.
- Enjoy a generous staff discount of 30% on our products and services & receive countless discounts off high street retailers & entertainment through our SAGE Benefits portal.
- Recharge with 30 days of paid holiday, plus the flexibility to purchase additional days for extended adventures!
- Free Parking at every location along with free electric charging points.
- Life Assurance: Enjoy free coverage of at least twice your annual salary, up to retirement age.
If you’re ready to take on this exciting role and grow with us as we continue our legacy of excellence, we want to hear from you! Apply today and be part of something special at Sterling Home.
Sterling Homes are committed to creating an inclusive & respectful environment for all. We celebrate diversity whilst empowering & trusting one another. The future success of Sterling Homes is our people - our mission is to foster positive relationships with colleagues and customers so we can learn & grow together.
Homestore Lead Associate in Tillicoultry employer: Sterling Home
Contact Detail:
Sterling Home Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homestore Lead Associate in Tillicoultry
✨Tip Number 1
Familiarise yourself with Sterling Home's product range and recent store revamps. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the company and its offerings.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for customers in previous roles. This will highlight your ability to create a premium shopping experience, which is key for the Homestore Lead Associate position.
✨Tip Number 3
Research the latest trends in homewares and furniture retail. Being knowledgeable about current market trends can set you apart and show that you're proactive and passionate about the industry.
✨Tip Number 4
Prepare to discuss your leadership experiences, even if they are informal. Highlighting your ability to motivate and inspire others will resonate well with the expectations for this role, especially when stepping in for the Sales Manager.
We think you need these skills to ace Homestore Lead Associate in Tillicoultry
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Homestore Lead Associate position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your passion for delivering excellent customer service in your CV and cover letter. Provide specific examples of how you've successfully engaged with customers and resolved issues in previous roles.
Highlight Leadership Experience: If you have any leadership experience, make sure to mention it. Discuss how you've motivated and inspired team members in past positions, as this is a key aspect of the role at Sterling Home.
Personalise Your Application: Make your application stand out by personalising your cover letter. Address it to the hiring manager if possible, and express your enthusiasm for joining Sterling Home and contributing to their mission of transforming homes.
How to prepare for a job interview at Sterling Home
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this aligns perfectly with what Sterling Home values.
✨Demonstrate Product Knowledge
Prepare to discuss your understanding of furniture and homewares. Familiarise yourself with Sterling Home's product range and be ready to showcase how you would highlight key features and benefits to inspire confidence in customers.
✨Highlight Leadership Experience
If you have any leadership experience, be sure to mention it. Discuss how you've motivated and inspired team members in the past, as this role requires stepping up in the absence of the Sales Manager and fostering a collaborative atmosphere.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Think of scenarios where you've turned challenges into positive experiences for customers, as this will demonstrate your capability to thrive in a fast-paced environment.
