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- Tasks: Create delicious drinks and provide excellent customer service while keeping the store welcoming.
- Company: Join Costa Coffee, a global brand committed to community and diversity.
- Benefits: Enjoy competitive pay, 50% food and drink discount, and a matched pension scheme.
- Why this job: Perfect your craft, make people smile, and contribute to positive community impact.
- Qualifications: A positive attitude, multitasking skills, and a passion for customer service are essential.
- Other info: Start with a casual chat via AI to showcase your skills.
- Drive Thru, Tower Retail Park, Yarrow Road, Poole, Dorset, BH124QY, UK
- Permanent
- Retail Operations – Store Assistant / Barista
At Costa Coffee, we are what we craft. It’s about perfecting latte art, creating experiences that put a smile on people’s faces, and proudly making greatness every day.
And as a Barista, you can too.
So, why Costa?
Pay rate of £12.60-13.60 per hour (dependent on the location of the store)
We’re growing day by day, with bold plans and some pretty brilliant perks to sweeten the deal:
- Access to the Coca-Cola share scheme, including matched contributions
- 50% discount on all your favourite food and drinks in Costa-owned stores
- A smart pension that is matched up to an amazing 10%
- The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
We’re passionate about being a great place to work, where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities and help your local community too.
What you’ll do
Being a Barista means so much more than making velvety cups of joy. It’s your chance to learn, challenge yourself and truly master your craft – which means you’ll be:
- Putting smiles on faces come rain or shine
- Mastering our menu, from toasties to seasonal drinks and more
- Pouring passion into perfect drinks and great customer service
- Keeping your store clean, tidy and welcoming
- Working with your colleagues to make your store the very best
Who you are
We’re interested in your unique ingredients:
- A multi-tasker with a can-do attitude, not afraid to take on a challenge
- A perfectionist, dedicated to delivering excellence
- A people person and team player, who can strike up a good conversation
When you apply, you’ll start with a quick, casual chat via Sapia.ai — just a few simple questions you can answer anytime, anywhere. This AI-powered tool helps us assess key traits and skills fairly by comparing your responses to the role’s requirements. Don’t worry — there will always be human involvement in the review of your responses and in making the final hiring decision. Need adjustments? Email costa.recruitment@costacoffee.com
Location
Drive Thru, Tower Retail Park
Yarrow Road
Poole
Dorset
BH124QY
UK
Reimagining coffee experiences to make a difference
We’ve been changing the coffee game since day one. Founded by two pioneering brothers back in 1971, that innovative spirit (and love for great coffee) lives on in our cups, communities and Costaristas all over the world. And there’s never been a better time to join us.
Finding a company whose culture and values align to yours, and where your strengths are needed and appreciated, is probably the best tip for moving forward in your career.”
- Drive Thru, Tower Retail Park, Yarrow Road, Poole, Dorset, BH124QY, UK
- Permanent
- Retail Operations – Store Assistant / Barista
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Contact Detail:
Costa Coffee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Barista
✨Tip Number 1
Familiarise yourself with Costa Coffee's menu and offerings. Knowing the ins and outs of their drinks and food will not only impress during your chat but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your customer service skills by sharing past experiences where you made a positive impact on customers. This will highlight your ability to create smiles and memorable experiences, which is key for a Barista.
✨Tip Number 3
Showcase your teamwork abilities by discussing how you've successfully collaborated with others in previous roles. Costa values team players, so emphasising your collaborative spirit can set you apart.
✨Tip Number 4
Prepare to discuss how you handle challenges and multitasking. As a Barista, you'll need to juggle various tasks, so sharing examples of how you've managed similar situations will demonstrate your readiness for the role.
We think you need these skills to ace Barista
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Costa Coffee is looking for in a Barista. Pay attention to the skills and qualities they value, such as being a multi-tasker and a people person.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Barista role. Include any customer service experience, teamwork, and your ability to handle multiple tasks.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for coffee and customer service. Mention why you want to work at Costa Coffee specifically and how you embody their values like 'Passion for Progress' and 'Win with Warmth'.
Prepare for the AI Chat: Before the initial chat via Sapia.ai, think about how your experiences relate to the key traits and skills required for the role. Be ready to answer questions about your approach to customer service and teamwork.
How to prepare for a job interview at Costa Coffee
✨Show Your Passion for Coffee
Make sure to express your love for coffee and the art of making it. Talk about any experiences you've had with coffee, whether it's brewing at home or trying different blends. This will show that you're genuinely interested in the role.
✨Demonstrate Your Customer Service Skills
As a Barista, you'll be interacting with customers regularly. Prepare examples of how you've provided excellent customer service in the past. Highlight your ability to engage with people and create a welcoming atmosphere.
✨Emphasise Teamwork
Costa Coffee values teamwork, so be ready to discuss how you work well with others. Share stories that showcase your ability to collaborate and support your colleagues, especially in a fast-paced environment.
✨Prepare for Common Interview Questions
Anticipate questions related to handling difficult customers, managing multiple tasks, and your approach to maintaining cleanliness in the store. Practising your responses will help you feel more confident during the interview.
