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For Companies At a Glance
- Tasks: Assist customers with car rentals, returns, and issue resolution.
- Company: Thrifty is the UK's largest privately owned leasing company with 85 locations.
- Benefits: Enjoy 30 days holiday, a pension scheme, employee discounts, and funded events.
- Why this job: Join a growing family business focused on customer service and team culture.
- Qualifications: Excellent communication skills, strong admin abilities, and a full driving licence required.
- Other info: No prior experience needed; we welcome those looking to start or retrain!
The predicted salary is between 24000 - 36000 £ per year.
Job Title:?Customer Service Executive
Hours: Full Time 40 hours Mon-Fri
Benefits:
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30 days holiday (including bank holidays)
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Company pension scheme
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Employee discount scheme
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Funded Summer and Christmas events
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Cycle to Work Scheme
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Discounted car hire rates
Are you looking to start a career or looking to retrain? Whether you have previous experience or not-we will have a role for you!
The Role:
As a Customer Service Representative, you will play a crucial role in ensuring a positive and seamless experience for our customers throughout their car rental journey. Your primary responsibility will be to assist customers with renting, returning, and resolving any issues they may encounter. Your exceptional communication skills, attention to detail and ability to thrive in a fast-paced environment will contribute to our goal of delivering outstanding customer service.
Main Duties
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Identify and exceed customer requirements
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Ensure all administrative tasks are completed daily
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Coordinate and facilitate the delivery and collection of rental vehicles to and from designated locations
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Efficiently manage the rental process, including verifying customer information, processing payments and accurately completing rental agreements
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Maintain a full understanding of retail rental procedures
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Consistently comply with the Thrifty process
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Answering phone calls and responding to emails
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Develop in-depth knowledge of each product to maximize customer experience and identify incremental sales opportunities
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Work within Service Level Agreements to ensure the branch meets all its KPI objectives
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Undertake additional duties at the request of your line manager, which may include driving and cleaning vehicles, depending on company requirements.
Skills, Experience, and Qualifications Required
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Excellent customer service and communication skills
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Strong administrative skills
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Proficient computer skills
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A full driving license (held for at least 12 months).
About us:
Thrifty is the largest privately owned leasing company in the UK with 85 locations nationwide.
We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. With such growth come amazing opportunities to join our family business where our people continue to remain at the heart of everything we do!
APPLY NOW and joinus!
Contact Detail:
Thrifty Car & Van Rental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Guildford
✨Tip Number 1
Familiarise yourself with the car rental industry and the specific services offered by Thrifty. Understanding their unique selling points and customer service philosophy will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios that mimic customer interactions. This will prepare you to handle various situations effectively, showcasing your ability to provide excellent customer service.
✨Tip Number 3
Research common customer service challenges in the car rental sector. Being able to discuss these issues and propose solutions during your interview will demonstrate your proactive approach and problem-solving skills.
✨Tip Number 4
Network with current or former employees of Thrifty on platforms like LinkedIn. Gaining insights from their experiences can give you an edge in understanding the company culture and expectations.
We think you need these skills to ace Customer Service Representative in Guildford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your communication abilities, attention to detail, and any administrative roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work for Thrifty and how your skills align with their customer service goals.
Highlight Relevant Skills: In your application, specifically mention your proficiency in computer skills and any experience with managing customer interactions. This will demonstrate your readiness for the fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Thrifty Car & Van Rental
✨Showcase Your Communication Skills
As a Customer Service Representative, communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively during the interview. Practice answering common customer service scenarios to show how you would handle various situations.
✨Highlight Your Attention to Detail
This role requires strong administrative skills and attention to detail. Bring examples of how you've successfully managed tasks that required precision and thoroughness in previous roles or experiences.
✨Familiarise Yourself with the Company
Research Thrifty and understand their services, values, and what sets them apart in the car rental industry. This knowledge will help you answer questions confidently and show your genuine interest in the company.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer service scenarios. Think about past experiences where you resolved issues or exceeded customer expectations, and be ready to share these stories during the interview.
