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- Tasks: Deliver exceptional customer service and build lasting client relationships in a dynamic environment.
- Company: Join Origin, the UK's leading manufacturer of bespoke aluminium doors and windows with a family ethos.
- Benefits: Enjoy perks like 24/7 virtual GP, subsidised healthcare, and exclusive gym discounts.
- Why this job: Be part of a supportive team that values innovation, collaboration, and personal growth.
- Qualifications: Looking for strong communicators with problem-solving skills and experience using CRM systems.
- Other info: Participate in social events and CSR initiatives while enjoying career development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about delivering exceptional service and building lasting relationships? Do you thrive in a dynamic, customer-focused environment where no two days are the same? If so, we want you to be part of our team at Origin, the UK's leading manufacturer of bespoke aluminium doors and windows. Our mission is simple - to transform the way families enjoy their homes, from the inside out. Established as a family-run business, we have grown into a market leader while maintaining our family ethos at the heart of everything we do.
As a Customer Service Executive, you'll be at the heart of our mission to provide outstanding support to our clients in a fast-paced environment. From solving problems to processing orders, and from customer education to collaborating with teams, you'll play a crucial role in ensuring every interaction is seamless and positive.
Key responsibilities of a Customer Service Executive:
- Build and maintain strong relationships with clients, ensuring their needs are met with professionalism and care.
- Providing excellent customer service: communicate clearly and effectively with customers, colleagues, and other departments.
- Resolve customer inquiries, issues, and concerns quickly and efficiently.
- Assist with order placements, tracking, and modifications.
- Collect feedback to continuously improve our customer experience.
- Support ad-hoc projects, including training, events, and showroom planning.
Who we're looking for:
- A customer-focused individual who takes pride in delivering excellence.
- A strong communicator with great negotiation skills.
- A problem-solver who can think on their feet.
- A fast learner who thrives in a team-oriented environment.
- Someone with experience using CRM systems and adaptable to new technology.
Why join Origin Global?
We are a leading manufacturer of exceptional products. We are dedicated to innovation, craftsmanship, and unrivalled customer service. We firmly believe our people are our most valuable asset. As a well-established, family business, our values foster a supportive and inclusive culture, ensuring that every team member can perform at their best. You'll be part of a dynamic and curious team who embrace change and collaboration. We organise regular team-wide communication initiatives and social events to keep our teams connected and motivated. We make sure our people are rewarded fairly and provided with comprehensive benefits.
Our perks include:
- 24/7 Virtual GP & Subsidised healthcare
- Enjoy a full company closure over Christmas - no more holiday conflicts! With 24 days of annual leave
- Supportive & collaborative team
- Career development opportunities with access to training funding & apprenticeships
- CSR initiatives to support our nominated charities & the local community
- Social events including summer and Christmas parties!
- Enhanced Maternity and Paternity pay
- Exclusive Gym & Retail Discounts
- Long Service Awards
- Group Life Insurance
- On-site Parking
- Pension scheme
- Eyecare scheme
- Cycle to Work
- Access to Wycombe Wanderers Corporate Box
Join us and be part of a company that values your contributions and supports your growth, as a Customer Service Executive. Apply today for an exciting and fulfilling career with Origin.
Customer Service Executive in High Wycombe employer: Origin Frames
Contact Detail:
Origin Frames Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in High Wycombe
✨Tip Number 1
Familiarise yourself with Origin's products and services. Understanding the bespoke aluminium doors and windows they offer will not only help you answer customer queries effectively but also demonstrate your genuine interest in the company during any discussions.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've handled customer issues in the past. Be ready to discuss specific situations where you turned a negative experience into a positive one, as this aligns perfectly with the role's focus on exceptional service.
✨Tip Number 3
Highlight your communication skills by engaging in conversations with friends or family about customer service scenarios. Practising clear and effective communication will prepare you for the dynamic environment at Origin, where collaboration is key.
✨Tip Number 4
Research CRM systems that are commonly used in customer service roles. Being knowledgeable about these tools will show your adaptability and readiness to hit the ground running, which is essential for a fast-paced position like the Customer Service Executive.
We think you need these skills to ace Customer Service Executive in High Wycombe
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Executive position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use specific examples that demonstrate your problem-solving skills, communication abilities, and any experience with CRM systems.
Write a Strong Cover Letter: In your cover letter, express your passion for delivering exceptional customer service and building relationships. Mention why you want to work at Origin and how you can contribute to their mission of transforming homes.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Origin Frames
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the company's mission.
✨Demonstrate Strong Communication Skills
Prepare to showcase your communication abilities during the interview. Practice clear and effective responses to common questions, and be ready to discuss how you would handle various customer interactions.
✨Highlight Problem-Solving Abilities
Think of specific instances where you successfully resolved customer issues. Be prepared to explain your thought process and how you approached the problem, as this will demonstrate your capability to think on your feet.
✨Familiarise Yourself with CRM Systems
Since experience with CRM systems is important for this role, brush up on any relevant software you've used in the past. If you're familiar with specific tools, mention them during the interview to show your adaptability to new technology.
