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- Tasks: Communicate with debtors, resolve disputes, and manage correspondence.
- Company: Join DCBL, a top Debt Recovery company known for effective financial solutions.
- Benefits: Enjoy 30 days holiday, early finish Fridays, free lunches, and career development.
- Why this job: Be part of a supportive team in a rapidly growing company with a positive culture.
- Qualifications: Previous correspondence experience preferred; debt recovery knowledge is a plus.
- Other info: Full training provided; newly refurbished offices with free parking and refreshments.
The predicted salary is between 19200 - 24000 £ per year.
DCBL is a leading Debt Recovery company that specialises in providing efficient and effective financial recovery solutions for our clients. We are currently seeking a talented and motivated individual to join our team as a Collections Correspondence Associate. This is a full-time position located within our Head Office.
As a Collections Correspondence Associate, you will play a crucial role in our Debt Recovery process by communicating with debtors during our Collections letter cycle. Associates are the main point of contact for debtors who have received a Debt Recovery letter and are responsible for resolving disputes, formalising payment arrangements and answering debtor queries. The role involves responding to inbound correspondence (post and emails), allocating correspondence to the correct case, and submitting Client queries/processing Client responses.
Responsibilities and Duties:- Responding to debtor queries by utilising Client back-office systems and viewing evidence
- Provide assistance and guidance to debtors in resolving their outstanding balances
- Update our internal system with accurate and up-to-date information on debtors
- Ensure all correspondence is in compliance with relevant laws and regulations
- Collaborate with other team members to achieve company goals and targets
- Keep accurate and detailed records of all communication with debtors
- Report any issues or concerns to the Collections Team Leader or Manager
- Continuously update your knowledge on collection laws and regulations
- Proficient computer skills, including MS Office & Teams
- Ability to comply with GDPR, relevant laws and regulations
- Excellent communication skills
- Great attention to detail and organisational skills
- Ability to maintain confidentiality and handle sensitive information
- Positive attitude and strong work ethic
- Previous experience within a correspondence-based role
- Prior experience in Debt Recovery is desirable (but not essential)
Salary up to £24,000 per annum + bonus structure (OTE £26,500)
Hours of work 09:00 - 17:00 Monday - Friday schedule (36.5 hours per week)
Early finish Fridays
Dress Down Fridays
30 days holiday (including Bank Holidays)
Employee Assistance Programme
Newly refurbished offices
Free Mersey Gateway bridge pass
Free parking
Free tea and coffee facilities
Free monthly lunch
Company social events
Full training provided
Career development and progression opportunities
Rapidly expanding multi-functional operation
Collections Correspondence Associate in Runcorn employer: Direct Collection Bailiffs Ltd
Contact Detail:
Direct Collection Bailiffs Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Correspondence Associate in Runcorn
✨Tip Number 1
Familiarise yourself with debt recovery processes and regulations. Understanding the legal framework will not only help you in the role but also impress us during the interview.
✨Tip Number 2
Brush up on your communication skills, especially in handling sensitive conversations. Practising how to convey complex information clearly can set you apart from other candidates.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects in the past. This will demonstrate your ability to handle the demands of the role effectively.
✨Tip Number 4
Network with professionals in the debt recovery field. Engaging with others in the industry can provide insights and potentially lead to referrals, increasing your chances of landing the job with us.
We think you need these skills to ace Collections Correspondence Associate in Runcorn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any correspondence-based roles or customer service experience. Emphasise skills like communication, attention to detail, and proficiency in MS Office.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities of the Collections Correspondence Associate role. Mention your understanding of debt recovery processes and your ability to handle sensitive information.
Showcase Relevant Skills: In your application, clearly demonstrate your computer skills and familiarity with compliance regulations such as GDPR. Provide examples of how you've successfully resolved disputes or managed client queries in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Direct Collection Bailiffs Ltd
✨Know the Company
Before your interview, take some time to research DCBL and its role in debt recovery. Understanding their mission, values, and services will help you tailor your responses and show genuine interest in the position.
✨Demonstrate Communication Skills
As a Collections Correspondence Associate, excellent communication is key. Prepare examples of how you've effectively communicated with clients or resolved disputes in previous roles. This will showcase your ability to handle debtor queries professionally.
✨Familiarise Yourself with Relevant Laws
Brush up on collection laws and regulations, as this knowledge is crucial for the role. Being able to discuss these during your interview will demonstrate your commitment to compliance and your readiness to handle sensitive information.
✨Showcase Your Attention to Detail
In this role, accuracy is vital. Be prepared to discuss instances where your attention to detail made a difference in your work. Highlighting this skill will reassure the interviewer that you can maintain accurate records and manage correspondence effectively.
