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For Companies At a Glance
- Tasks: Help customers with car rentals and ensure a smooth experience.
- Company: Thrifty is the UK's largest privately owned leasing company with 85 locations.
- Benefits: Enjoy 30 days holiday, a pension scheme, employee discounts, and fun events!
- Why this job: Join a growing family business focused on customer service and teamwork.
- Qualifications: Strong communication skills and a full driving license are required.
- Other info: No prior experience needed; we welcome those looking to start or retrain!
The predicted salary is between 24000 - 36000 £ per year.
Job Title:?Customer Service Executive
Hours: Full Time 40 hours Mon-Fri + Saturday mornings on a rota basis
Benefits:
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30 days holiday (including bank holidays)
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Company pension scheme
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Employee discount scheme
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Funded Summer and Christmas events
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Cycle to Work Scheme
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Discounted car hire rates
Are you looking to start a career or looking to retrain? Whether you have previous experience or not-we will have a role for you!
The Role:
As a Customer Service Representative, you will play a crucial role in ensuring a positive and seamless experience for our customers throughout their car rental journey. Your primary responsibility will be to assist customers with renting, returning, and resolving any issues they may encounter. Your exceptional communication skills, attention to detail and ability to thrive in a fast-paced environment will contribute to our goal of delivering outstanding customer service.
Main Duties
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Identify and exceed customer requirements
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Ensure all administrative tasks are completed daily
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Coordinate and facilitate the delivery and collection of rental vehicles to and from designated locations
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Efficiently manage the rental process, including verifying customer information, processing payments and accurately completing rental agreements
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Maintain a full understanding of retail rental procedures
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Consistently comply with the Thrifty process
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Answering phone calls and responding to emails
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Develop in-depth knowledge of each product to maximize customer experience and identify incremental sales opportunities
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Work within Service Level Agreements to ensure the branch meets all its KPI objectives
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Undertake additional duties at the request of your line manager, which may include driving and cleaning vehicles, depending on company requirements.
Skills, Experience, and Qualifications Required
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Excellent customer service and communication skills
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Strong administrative skills
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Proficient computer skills
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A full driving license (held for at least 12 months).
About us:
Thrifty is the largest privately owned leasing company in the UK with 85 locations nationwide.
We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. With such growth come amazing opportunities to join our family business where our people continue to remain at the heart of everything we do!
APPLY NOW and joinus!
Customer Service Representative in Ipswich employer: Thrifty Car & Van Rental
Contact Detail:
Thrifty Car & Van Rental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Ipswich
✨Tip Number 1
Familiarize yourself with the car rental industry and Thrifty's specific services. Understanding the nuances of the rental process and the types of vehicles offered will help you stand out during the interview.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. Simulating customer interactions can prepare you for real-life situations and demonstrate your ability to handle various customer needs effectively.
✨Tip Number 3
Highlight your administrative skills by discussing any relevant experience you have with managing tasks efficiently. Being able to showcase your organizational abilities will be crucial in this fast-paced environment.
✨Tip Number 4
Make sure to emphasize your flexibility and willingness to take on additional duties, such as driving and cleaning vehicles. This shows that you're a team player and ready to contribute to the overall success of the branch.
We think you need these skills to ace Customer Service Representative in Ipswich
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Representative position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: Even if you don't have direct experience in customer service, think about any transferable skills or experiences that demonstrate your communication abilities and attention to detail. Make sure to include these in your CV and cover letter.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work for Thrifty and how you can contribute to their goal of delivering outstanding customer service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Thrifty Car & Van Rental
✨Showcase Your Communication Skills
As a Customer Service Representative, exceptional communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Practice common customer service scenarios to illustrate how you would handle various situations.
✨Highlight Your Attention to Detail
Attention to detail is crucial in this role, especially when managing rental agreements and processing payments. During the interview, provide examples of how you've successfully managed details in previous roles or experiences, ensuring accuracy and efficiency.
✨Demonstrate Your Problem-Solving Skills
You will likely encounter challenges while assisting customers. Prepare to discuss specific instances where you've resolved issues or exceeded customer expectations. This will show your potential employer that you can thrive in a fast-paced environment.
✨Familiarize Yourself with the Company
Research Thrifty and understand their services, values, and what sets them apart in the car rental industry. Being knowledgeable about the company will not only help you answer questions but also allow you to ask insightful questions, demonstrating your genuine interest in the role.
