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For Companies At a Glance
- Tasks: Handle inbound customer calls and provide top-notch support to Dutch-speaking clients.
- Company: Join MTrec Commercial, a leading company with a friendly team and great growth opportunities.
- Benefits: Enjoy remote work, industry-leading training, and a supportive team environment.
- Why this job: Be part of an award-winning team and make a real impact in customer service.
- Qualifications: Fluent Dutch and previous customer service experience are essential.
- Other info: Start date in June with flexible working hours and potential for career progression.
The predicted salary is between 24000 - 36000 £ per year.
Company Benefits:
- The opportunity to work with an award-winning team who are at the pinnacle of their industry
- Incredibly friendly team working environment
- Training and Development opportunities
- Easily Accessible offices.
- June Start date!
- Great opportunities progression opportunities!
The Company Youll Work for:
MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Dutch, to start a new position now. The company are ideally situated just north of Newcastle city centre and have excellent links to public transport; however, you do not have to live local as this role is remote. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals.
The Role Youll Be Doing:
- Taking inbound customer service calls.
- Handling a range of administration tasks.
- Delivering a great customer experience for Dutch based customers both via email and on the telephone
- First contact resolution of customers and clients queries, requests, orders and complaints
- Provide support to the team.
- The role will be working Monday to Friday 7:45am 4:15pm with the occasional Saturday.
The Person:
- Fluent or Professional level Dutch is essential
- Previous experience customer service experience.
- Positive and motivated attitude to work
- Desire to succeed and develop
- Customer focused and attentive
Contact Detail:
MTrec Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dutch Speaking Inbound Customer Service Advisor Work from home in Newcastle Upon Tyne
✨Tip Number 1
Brush up on your Dutch language skills, especially in a customer service context. Practising common phrases and responses can help you feel more confident during the interview process.
✨Tip Number 2
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will prepare you for potential role-play exercises or situational questions during the interview.
✨Tip Number 3
Research the company’s values and culture. Understanding what they stand for will allow you to tailor your responses and demonstrate that you’re a good fit for their team.
✨Tip Number 4
Prepare questions to ask during the interview about training and development opportunities. This shows your eagerness to grow within the company and highlights your commitment to customer service excellence.
We think you need these skills to ace Dutch Speaking Inbound Customer Service Advisor Work from home in Newcastle Upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and fluency in Dutch. Use specific examples that demonstrate your skills in handling customer queries and providing excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role and your understanding of the company's values. Mention why you are excited about working in a friendly team environment and how you can contribute to their success.
Highlight Relevant Skills: In your application, emphasise your positive attitude, attention to detail, and any previous experience in customer service. Make it clear how these skills will help you succeed in the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is crucial for a customer service role.
How to prepare for a job interview at MTrec Commercial
✨Showcase Your Language Skills
Since fluency in Dutch is essential for this role, be prepared to demonstrate your language skills during the interview. You might be asked to answer questions or even role-play scenarios in Dutch, so practice speaking clearly and confidently.
✨Highlight Customer Service Experience
Make sure to discuss your previous customer service experience in detail. Share specific examples of how you've handled customer queries, resolved complaints, and provided excellent service. This will show that you have the skills needed for the role.
✨Emphasise Your Team Spirit
The company values a friendly team environment, so highlight your ability to work well with others. Share examples of how you've collaborated with colleagues in the past and contributed to a positive workplace culture.
✨Prepare Questions About Training and Development
Since the company offers training and progression opportunities, prepare thoughtful questions about these aspects. This shows your eagerness to learn and grow within the company, which can set you apart from other candidates.
