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- Tasks: Deliver exceptional customer service and engage in meaningful conversations with customers.
- Company: Join a progressive organisation that values individuality and diversity, rated outstanding for employee engagement.
- Benefits: Enjoy competitive salary, generous leave, pension scheme, life assurance, health cover, and discounted memberships.
- Why this job: Be part of a valued team making a difference in the community while developing your career.
- Qualifications: GCSE Grade C or above, customer service experience, effective communication, and problem-solving skills required.
- Other info: Full-time role, 35 hours a week, with virtual and in-person interviews scheduled for March 2025.
The predicted salary is between 24000 - 36000 £ per year.
If you enjoy delivering exceptional customer service with a passion to go the extra mile for your customers and colleagues, then this could be the role for you! As a Customer Representative, delivering the Marsden personal service, helping people feel at home in our branches and getting to know them is essential. You won’t just be dealing with transactions and answering queries to their satisfaction but finding out how else we can help and engaging in meaningful conversation.
We pride ourselves on our ability to make a difference to all our members and being part of a valued team, you will share this special customer journey with them. Reporting to the Branch Manager, this is an exciting opportunity that would suit someone who has previous experience of working within a customer services role. This can be within a range of backgrounds such as Retail, Sales, Call Centres or Cashiers - we have a fantastic training program to support you with the coaching and learning to develop your career at the Marsden.
We are looking for our next team members to have:
- a good standard of general education (GCSE Grade C or above)
- experience of customer service
- effective communication skills
- the ability to deal with queries and problem solve
Here at the Marsden, working together is part of our core values, and the Customer Representative role will involve communicating and collaborating not just within your team but spanning the whole organisation, working cohesively with colleagues to help us grow and achieve our business goals. We are a smaller organisation, and as such, all of our colleagues have the ability to enjoy breadth within their role, as well as utilising and developing their specialist skills.
So what’s in it for you? Rated outstanding for employee engagement (Best Companies 2023) and winner of ‘Medium Business of the Year’ at the Be Inspired Business Awards (2024), we are a progressive organisation that values individuality and diversity. We are signed up to the Women in Finance Charter and are proud to have a 55% female Senior Management Team. We are an accredited Living Wage Employer and operate with purpose. In 2022 we set up our Charitable Foundation, and we are always looking for ways in which we can better support our communities.
This role is advertised on a full time basis, working a 35 hour week between Monday and Friday at our Poulton Branch. In addition to the competitive salary on offer, we also provide an attractive suite of benefits including a generous annual leave entitlement, contributory pension scheme (with 10% employer contribution), life assurance, simply health cover, and discounted memberships.
If this sounds like the perfect role for you, then apply now to become our Customer Representative!
Please note – we are not accepting support from agencies at this time and are looking to engage with candidates directly. 1st stage virtual interviews to take place Friday 14th March 2025. 2nd stage in person interviews to take place Tuesday 18th/ Wednesday 19th March 2025.
Customer Representative in Poulton-Le-Fylde employer: Marsden Building Society
Contact Detail:
Marsden Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative in Poulton-Le-Fylde
✨Tip Number 1
Familiarise yourself with the Marsden's values and mission. Understanding their commitment to exceptional customer service and community support will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Prepare examples from your previous customer service roles that demonstrate your ability to engage in meaningful conversations and solve problems. Highlighting specific instances where you went the extra mile will resonate well with the interviewers.
✨Tip Number 3
Research common customer service scenarios and practice your responses. Being able to articulate how you would handle various situations will show your readiness for the role and your proactive approach to customer care.
✨Tip Number 4
Network with current or former employees of the Marsden if possible. Gaining insights into their experiences can provide you with valuable information to tailor your application and prepare for interviews effectively.
We think you need these skills to ace Customer Representative in Poulton-Le-Fylde
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience. Include specific examples of how you've gone the extra mile for customers, as this aligns with the role's requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you want to work at Marsden and how your values align with their commitment to community and teamwork.
Highlight Communication Skills: In your application, emphasise your effective communication skills. Provide examples of how you've successfully dealt with queries and resolved problems in past roles.
Research the Company: Familiarise yourself with Marsden's values and recent achievements, such as their awards and community initiatives. This knowledge will help you demonstrate your genuine interest in the company during the application process.
How to prepare for a job interview at Marsden Building Society
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your previous roles where you went the extra mile for customers, as this aligns perfectly with what the company values.
✨Prepare for Meaningful Conversations
Since the role involves engaging in meaningful conversations, think about how you can connect with customers on a personal level. Prepare some questions or topics that could help you build rapport and demonstrate your ability to listen and respond effectively.
✨Highlight Your Problem-Solving Skills
Be ready to discuss situations where you've successfully resolved customer queries or issues. This will showcase your problem-solving abilities and your commitment to ensuring customer satisfaction, which is crucial for this role.
✨Emphasise Team Collaboration
The job requires working cohesively with colleagues across the organisation. Share examples of how you've collaborated in past roles, highlighting your communication skills and ability to work as part of a team to achieve common goals.
