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- Tasks: Be the go-to person for customers, ensuring a smooth service journey.
- Company: Join Berry Thames Ditton, a trusted name in BMW services.
- Benefits: Enjoy a competitive salary, holiday perks, and a car ownership scheme.
- Why this job: Gain valuable automotive experience while helping customers feel at ease.
- Qualifications: Previous service advisor experience and a passion for cars are essential.
- Other info: Access bespoke training at the BMW Training Academy and earn certifications.
The predicted salary is between 42000 - 66000 £ per year.
Berry Thames Ditton is looking for a BMW Service Advisor.
Your role: It’s important to understand that the Service Advisor position is not a sales role. You’ll be the link between our customers and the workshop. From welcoming customers, you’ll ensure their smooth journey, from agreeing on a service or understanding repair requirements to booking work and presenting the completed job. Along the way, you’ll organise test drives for our Technicians, liaise with our parts team, suggest additional products and services to the customer, and ensure all invoicing is shipshape. It’s all about giving BMW customers peace of mind.
Your profile: We’re looking for someone with proven service advisor experience and a passion for automotive. You’ll be someone who can quickly get to grips with processes, BMW products and services. If you have the tenacity and commitment to realise your potential, we’ll train you to go as far as possible.
Rewards: Your hard work will be rewarded with a pension scheme, a subsidised manufacturer car purchase scheme available to you and your family, access to the use of BMW products, access to bespoke training courses at the state-of-the-art BMW Training Academy and BMW accreditation and certification.
Benefits:
- OTE £55,000
- 25 Days Holiday plus Bank Holidays
- Car Ownership Scheme
- Life Insurance
- Pension
NO AGENCIES
Service Advisor in Surbiton employer: Berry Group
Contact Detail:
Berry Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Surbiton
✨Tip Number 1
Familiarise yourself with BMW products and services. Understanding the brand's offerings will not only help you in conversations with customers but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former Service Advisors, especially those who have worked with BMW. They can provide valuable insights into the day-to-day responsibilities and expectations of the role.
✨Tip Number 3
Prepare to discuss your previous experience in customer service roles. Highlight specific examples where you successfully managed customer relationships and resolved issues, as this is crucial for a Service Advisor.
✨Tip Number 4
Showcase your passion for the automotive industry during any interviews or networking opportunities. Being enthusiastic about cars and customer service can set you apart from other candidates.
We think you need these skills to ace Service Advisor in Surbiton
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Service Advisor. Familiarise yourself with the key tasks mentioned in the job description, such as liaising with customers and managing their service journey.
Tailor Your CV: Highlight your relevant experience in customer service and any previous roles as a service advisor. Use specific examples that demonstrate your ability to manage customer relationships and your passion for the automotive industry.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention why you are interested in working for Berry Thames Ditton and how your skills align with their needs, particularly your understanding of BMW products and services.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for a Service Advisor role.
How to prepare for a job interview at Berry Group
✨Understand the Role
Make sure you have a clear understanding of what a Service Advisor does, especially in a BMW context. Familiarise yourself with the responsibilities outlined in the job description, such as liaising with customers and the workshop, to demonstrate your knowledge during the interview.
✨Show Your Passion for Automotive
Since the role requires a passion for automotive, be prepared to discuss your interest in cars, particularly BMWs. Share any relevant experiences or knowledge about BMW products and services that can highlight your enthusiasm for the brand.
✨Prepare for Customer Interaction Scenarios
As a Service Advisor, you'll be the first point of contact for customers. Prepare for questions about how you would handle various customer scenarios, such as dealing with complaints or explaining technical issues in layman's terms. This will showcase your communication skills and customer service approach.
✨Highlight Your Organisational Skills
The role involves coordinating between customers, technicians, and parts teams. Be ready to provide examples of how you've successfully managed multiple tasks or projects in the past. This will demonstrate your ability to keep everything running smoothly, which is crucial for this position.
