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For Companies At a Glance
- Tasks: Support clients by managing orders, ensuring timely delivery, and enhancing service quality.
- Company: Join Prism eLogistics, a growing player in the eCommerce sector with a focus on exceptional client service.
- Benefits: Enjoy flexible hours, career progression, and a supportive team culture.
- Why this job: Be part of a dynamic team that values your ideas and fosters personal growth.
- Qualifications: GCSE in Maths & English required; experience in eCommerce or customer service is a plus.
- Other info: Candidates must have the right to live and work in the UK.
The predicted salary is between 28800 - 43200 £ per year.
Client Services Advisor
Location: Basingstoke
Salary: Competitive (dependent on experience)
Job Type: Permanent, Full-Time (Flexible hours considered for the right candidate)
About Us
Prism eLogistics (UK) Ltd, based in Basingstoke, Hampshire, specializes in storage, fulfilment, pick & pack, eCommerce, secondary contract packing, and distribution services.
As part of the Spearpoint Security Group, a Singapore-based investment group, we are undergoing significant growth and expansion in the eCommerce sector. Our commitment is to deliver exceptional client service, ensuring total transparency and efficiency in our warehousing and distribution operations.
We operate with a continuous improvement mindset, always seeking ways to optimize processes and enhance our service offering for the benefit of our clients.
About the Role
We are looking for an enthusiastic and motivated Client Services Advisor to support our Client Services Supervisor in delivering a first-class client experience. From order monitoring to shipment and delivery, you will play a key role in ensuring clients receive a seamless service.
This role requires strong problem-solving skills, attention to detail, and the ability to manage client requests effectively. You will also oversee project management for production jobs, ensuring they are completed on time and to the highest standard.
Key Responsibilities
- Ensure all client orders are processed and delivered on time, liaising with carriers when necessary.
- Maintain seamless and engaging communication with clients, including onboarding new accounts.
- Manage end-to-end project execution, always looking for ways to improve service offerings.
- Monitor backorders and manage returns efficiently.
- Support operations in service delivery.
- Handle client requests via email and telephone, ensuring a professional and solution-oriented approach.
About You
We are looking for someone who is:
- Passionate about delivering high-quality service
- Organized and detail-oriented
- Proactive and commercially focused
- Confident and resourceful, able to work on their own initiative
- A strong team player
Preferred Experience & Skills
- Previous experience in fulfilment, production, or eCommerce.
- Proven ability to manage client accounts and meet deadlines.
- Experience with B2B and B2C project delivery.
- Strong problem-solving and time management skills.
- Ability to handle multiple tasks in a fast-paced environment.
- Excellent communication skills, with a customer-first mindset.
- A solid understanding of Microsoft Office applications.
- Experience working within an operational team.
Qualifications
- Minimum GCSE (or equivalent) in Maths & English (Grade C or above)
- Strong analytical and problem-solving skills
- Ability to thrive in a dynamic, high-pressure environment
- Willingness to learn and develop new skills
- A strong work ethic – no task is too small
Why Join Us?
- Growing Business – Be part of a company that is expanding in the eCommerce space.
- Career Progression – Opportunities to develop and grow within the business.
- Supportive Culture – Work in a collaborative and dynamic team environment.
- Process Improvement – Have the opportunity to contribute ideas and shape how we work.
Please note: We are unable to offer sponsorship or relocation assistance for this role. Candidates must have the right to live and work in the UK.
APPLY NOW – Send your CV and Cover Letter today!
Candidates with the relevant experience or job titles of; Customer Service Administrator, Client Services Executive, Customer Operations Assistant, Client Services Representative, Client Support Administrator, Sales Support Administrator, Customer Services Executive, Client Service Representative, Client Advisor, Customer Support Advisor, Business Support, Client Support Executive, Client Relationship Executive will also be considered for this role.
Client Services Advisor in Basingstoke employer: Prism eLogistics
Contact Detail:
Prism eLogistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Advisor in Basingstoke
✨Tip Number 1
Familiarize yourself with the eCommerce sector and the specific services offered by Prism eLogistics. Understanding their operations will help you speak confidently about how you can contribute to their client services.
✨Tip Number 2
Highlight your problem-solving skills during any interactions. Be prepared to discuss specific examples where you've successfully managed client requests or resolved issues, as this is crucial for the role.
✨Tip Number 3
Demonstrate your organizational skills by preparing a list of questions or topics you want to discuss during the interview. This shows your proactive approach and attention to detail, which are key traits for the position.
✨Tip Number 4
Network with current or former employees of Prism eLogistics on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information to tailor your approach and stand out in the application process.
We think you need these skills to ace Client Services Advisor in Basingstoke
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Client Services Advisor position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Craft a Tailored CV: Highlight your relevant experience in customer service, eCommerce, or project management in your CV. Use specific examples that demonstrate your problem-solving skills and attention to detail, as these are crucial for the role.
Write a Compelling Cover Letter: In your cover letter, express your passion for delivering high-quality service and your proactive approach. Mention how your previous experiences align with the company's commitment to exceptional client service and continuous improvement.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application is well-written and free of errors. Use a professional tone while also conveying your enthusiasm for the position and the company.
How to prepare for a job interview at Prism eLogistics
✨Show Your Passion for Client Service
Make sure to express your enthusiasm for delivering high-quality service during the interview. Share specific examples from your past experiences where you went above and beyond to ensure client satisfaction.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you successfully resolved client issues or improved processes. Highlight your analytical skills and how they contributed to a positive outcome.
✨Highlight Your Organizational Skills
Since the role requires managing multiple tasks, be ready to explain how you prioritize and organize your workload. Use examples that showcase your attention to detail and ability to meet deadlines.
✨Communicate Effectively
Practice clear and professional communication, as this is crucial for the role. Be prepared to demonstrate your customer-first mindset through your responses and interactions during the interview.
