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- Tasks: Assist customers with product knowledge and create memorable shopping experiences.
- Company: Neptune is a design-led company known for quality home furnishings and exceptional craftsmanship.
- Benefits: Enjoy competitive pay, generous holidays, discounts, and a supportive work environment.
- Why this job: Join a passionate team in a vibrant store that values creativity and customer care.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
- Other info: Flexible working hours required, including weekends; training workshops available.
The predicted salary is between 24000 - 33600 £ per year.
We are excited to welcome a Retail Sales Assistant to our existing store team for 40 hours a week on an 8-month fixed term contract, focusing on providing a warm and welcoming environment for our customers and creating a memorable experience through their in-depth product knowledge and passion for great design and interiors.
Responsibilities include:
- Identifying customer needs and answering product related questions using your product knowledge whilst offering advice and guidance in the selection of suitable products.
- Processing sales and communicating accurate information, including creating purchase orders from suppliers and quotations for customers.
- Supporting in improving and maintaining brand standards on visual display and merchandising to meet our company guidelines.
- Organising meetings for our in-house Designers to support with kitchen and home design appointments.
- Following Neptune policies and procedures to maintain our stock, cash handling and customer records.
- Supporting with maintaining the upkeep of our stores, ensuring they are presented to our brand standards.
Our stores are open 7 days a week and so it is important that you have flexibility to work during the week and at weekends also.
We would love it if you could bring to us previous experience in a customer facing role with a high service-led approach and focus on care and attention to detail. You will bring the ability to work in a fast-paced environment, work proactively and have excellent communication skills, both written and verbal. You will set high standards for yourself and seek to exceed our customer expectations.
What Benefits we can offer you:
- Competitive salary
- Generous Holiday Allowance
- Life Assurance
- Company sick pay
- Enhanced maternity and paternity leave
- Cycle to work scheme
- Generous Neptune new item and outlet discounts
- Perkbox: Wellbeing Hub and Retail Discounts Portal
- Your birthday day off
- Two paid volunteer days a year
- Day off if you become a Grandparent
- A week off to celebrate a life event
- Refer a friend scheme
- Long service holiday allowance increase
- Training Workshops
Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real. We are an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone's voices are heard.
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we are perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We are also respected for our commitment to craft and quality. Put simply, we make things we are proud of, and that are designed to last a lifetime.
Retail Sales Assistant in York employer: Neptune (Europe) Ltd
Contact Detail:
Neptune (Europe) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant in York
✨Tip Number 1
Familiarise yourself with Neptune's product range and design philosophy. Understanding their aesthetic and craftsmanship will help you engage with customers more effectively and demonstrate your passion for the brand.
✨Tip Number 2
Prepare to showcase your customer service skills during the interview. Think of specific examples from your previous roles where you went above and beyond to meet customer needs, as this aligns perfectly with the high service-led approach they value.
✨Tip Number 3
Be ready to discuss your flexibility in working hours. Since the store operates seven days a week, demonstrating your willingness to work weekends and varied shifts will show that you're committed to being a team player.
✨Tip Number 4
Highlight any experience you have with visual merchandising or maintaining brand standards. This role involves supporting the upkeep of the store's presentation, so showcasing relevant experience can set you apart from other candidates.
We think you need these skills to ace Retail Sales Assistant in York
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with their needs, especially in customer service and product knowledge.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in retail or customer-facing roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet customer expectations.
Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Neptune's values and mission that resonate with you, and explain how you can contribute to creating a welcoming environment for customers.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at Neptune (Europe) Ltd
✨Show Your Passion for Design
Make sure to express your enthusiasm for great design and interiors during the interview. Share any personal experiences or projects that highlight your interest in home decor, as this will resonate well with the company's values.
✨Demonstrate Customer Service Skills
Prepare examples from your previous customer-facing roles where you went above and beyond to meet customer needs. Highlight your ability to communicate effectively and provide tailored advice, as this is crucial for a Retail Sales Assistant.
✨Familiarise Yourself with the Brand
Research Neptune's products and brand ethos before the interview. Understanding their design philosophy and product range will allow you to speak confidently about how you can contribute to maintaining brand standards and enhancing customer experience.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities in a fast-paced retail environment. Prepare to discuss how you would handle specific situations, such as dealing with difficult customers or managing multiple tasks simultaneously.
