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- Tasks: Manage customer orders, handle queries, and promote products through outbound calls.
- Company: Join Neon Contracts Ltd, a global leader in electrical and mechanical solutions with 3,900 employees.
- Benefits: Enjoy competitive salary, 25 days leave, bonuses, training, and gym discounts.
- Why this job: Be part of a dynamic team that values innovation, customer service, and personal growth.
- Qualifications: GCSE or equivalent, computer literate, and good telephone skills required.
- Other info: Flexible working environment with opportunities for career development and recognition.
The predicted salary is between 28800 - 43200 £ per year.
Neon Contracts Ltd is recruiting for a leading manufacturer and distributor of electrical, mechanical, and safety infrastructure solutions. With approximately 3,900 employees and 65 manufacturing and distribution facilities worldwide, we manufacture electrical conduit, cable management systems, armored cable, metal framing, and security products and solutions.
Who we are looking for:
- Effectively manage customers by ensuring orders are processed within relevant timeframes and handle queries to a high level of customer service.
- Promote the company’s products through monthly outbound telephone campaigns.
- Communicate effectively with internal teams to provide a high level of customer service.
- Support the Team Leader as required including preparing quotations, supporting account credit and debit administration.
What you will do:
- Use computerised systems (currently Infor and Salesforce) to process customer orders, check inventory and respond to customer issues (including debits and credits), capture customer interactions.
- Process and progress orders through to dispatch.
- Maintain telephone contact with customers, external sales teams, and transport companies to ensure a timely communication flow between all parties.
- Respond to customer enquiries relating to stock, pricing and discount and provide 1st level technical support where possible.
- Engage in outbound telephone activity to promote sales, including inactive accounts, Buying Groups under promotion, etc.
- Provide customer quotations.
- Provide the external sales team with information relating to quotations, customer accounts etc.
- Organise transport for non-standard deliveries.
- Ensure deliveries are progressed and any issues relating to delivery are dealt with efficiently, with the correct escalation where necessary.
- Liaise with all departments on issues relating to product manufacture, assembly etc.
- Provide general administrative duties to support the UK team as directed by Team leader.
- Any other duties of a similar nature as required.
What you bring:
- GCSE level or Equivalent.
- Computer literate intermediate level or above in Word and Excel.
- Working knowledge of CRM systems e.g., Salesforce or Infor would be desirable.
- Good telephone manner.
- Ability to build rapport with customers.
- Office Administration.
- Ability to work as part of a team and on your own initiative.
- Ability to prioritise own workload and manage own time commitments.
- Willingness to go the extra mile.
- Flexibility.
- Mindfulness.
- Willingness to share ideas and improvements.
Benefits:
- Competitive Salary & Companywide bonus scheme.
- 25 days annual leave.
- Festive shutdown at Christmas.
- Service and recognition awards.
- Training and development opportunities.
- Company Pension.
- Life Assurance 4x salary.
- Discounted Gym Membership.
- Enhanced family friendly policies.
- Free annual flu vaccination vouchers.
- Employee assistance programme which includes a 24/7 virtual GP.
- Cash health plan.
- Free home cyber security training.
- Cycle to work scheme.
- Free onsite parking.
Our team strives for breakthrough results, stays focused on being standout leaders, and fully supports decisions of the Company.
Internal Sales Executive in West Bromwich employer: Neon Contracts
Contact Detail:
Neon Contracts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales Executive in West Bromwich
✨Tip Number 1
Familiarise yourself with the products and services offered by Neon Contracts Ltd. Understanding their electrical, mechanical, and safety infrastructure solutions will help you engage more effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your skills with CRM systems like Salesforce and Infor. Since these tools are essential for processing orders and managing customer interactions, being proficient in them will give you a significant advantage over other candidates.
✨Tip Number 3
Practice your telephone communication skills. As the role involves a lot of outbound calls and customer interaction, being able to convey information clearly and build rapport over the phone is crucial for success.
✨Tip Number 4
Showcase your ability to work both independently and as part of a team. Prepare examples from your past experiences where you've successfully managed your workload or collaborated with others, as this will resonate well with the hiring team.
We think you need these skills to ace Internal Sales Executive in West Bromwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of Internal Sales Executive. Emphasise your customer service abilities, experience with CRM systems like Salesforce or Infor, and any administrative skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've successfully managed customer relationships and handled queries in previous roles.
Highlight Relevant Skills: In your application, clearly outline your proficiency in computer systems, particularly Word and Excel, as well as your ability to work independently and as part of a team. These are key attributes for the role.
Showcase Your Communication Skills: Since the role involves a lot of telephone communication, make sure to demonstrate your good telephone manner and ability to build rapport with customers in your application. This can set you apart from other candidates.
How to prepare for a job interview at Neon Contracts
✨Know the Company Inside Out
Before your interview, take some time to research Neon Contracts Ltd. Understand their products, services, and market position. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Your Customer Service Skills
As an Internal Sales Executive, customer service is key. Be prepared to share examples of how you've successfully managed customer queries or resolved issues in the past. Highlight your ability to build rapport and communicate effectively.
✨Familiarise Yourself with CRM Systems
Since the role involves using systems like Salesforce and Infor, it’s beneficial to have a basic understanding of these platforms. If you have experience with similar systems, be ready to discuss how you used them to enhance customer interactions.
✨Prepare for Outbound Sales Scenarios
The job includes promoting products through outbound telephone campaigns. Think of strategies you could use to engage inactive accounts or promote special offers. Practising a mock sales pitch can also help you feel more confident during the interview.
