Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate customer service requests and ensure client satisfaction daily.
- Company: Join a thriving IT services and satellite communications company serving commercial and military clients.
- Benefits: Enjoy 25 days holiday, private medical, and a discretionary bonus.
- Why this job: Be part of a dynamic team in a fast-paced environment with growth opportunities.
- Qualifications: 5 years UK work history and eligibility for SC level security clearance required.
- Other info: Onsite role in North Shields with flexible hours from 8.30am to 5pm.
The predicted salary is between 36000 - 60000 £ per year.
Excellent opportunity for a Service Coordinator to join a successful, growing IT services and satellite communications organisation that operates in the land, sea, and air space and works with both commercial and defence/military sector clients. The role will be based onsite 5 days per week in Orion Business Park area North Shields. Hours are 8.30am to 5pm with a degree of flexibility sought. You must be eligible for or hold current UK SC level security clearance for this role. Minimum 5 years UK referenceable work history.
Key benefits include:
- 25 days holiday
- Private medical
- Discretionary bonus
In this role you will promote and coordinate customer service requests liaising with customers, internal team, and suppliers to facilitate. You will need excellent customer service and relationship skills as well as administrative and coordination skills. You should thrive in a fast-paced environment and be able to escalate issues where needed.
The role:
- Coordinate customer service requirements professionally and ensure client expectations are met/managed
- Accurately process requirements and escalate issues where needed
- Ensure customer and all associated parties are kept fully informed of all service details and follow-ups
- Provide administrative support and backup to the Technical Service Coordination Manager
Key responsibilities:
- Liaise with Service Manager to ensure all service and sales enquiries are responded to promptly with excellent customer service
- Administer quotes, service requests, purchase orders, and service invoices accurately and promptly, chasing third parties where needed
- Arrange service visits by in-house and third-party engineers, providing spares where needed, liaising with all parties to provide effective service support in line with warranty and product maintenance commitments
- Compile and issue invoices to clients and upload to finance
- Maintain good commercial awareness of the marketplace and client account activity and needs for products and services
- Support Service Manager and Service Director in proactively supporting clients to develop and grow customer relationships
- Support in the management and maintenance of company ISO standards
Key skills and experience sought:
- Strong customer focus and commercial awareness
- Able to work under own initiative, delegate, and multi-task
- Able to navigate difficult issues through to completion and pre-empt problems from arising
- Excellent customer relationship skills via phone, email, and face to face
- Thrive in a fast-paced environment
Services Coordinator in North Shields employer: AAP3 Limited
Contact Detail:
AAP3 Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Coordinator in North Shields
✨Tip Number 1
Familiarise yourself with the IT services and satellite communications industry. Understanding the specific challenges and trends in this sector will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the field, especially those who have experience in customer service coordination. Attend relevant industry events or join online forums to connect with others and gain insights that could give you an edge in your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships in previous roles. Highlighting your ability to navigate difficult situations and maintain client satisfaction will be crucial in showcasing your fit for this position.
✨Tip Number 4
Research the company’s values and recent projects. Tailoring your conversation to align with their mission and demonstrating your enthusiasm for contributing to their success can make a strong impression during the interview process.
We think you need these skills to ace Services Coordinator in North Shields
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and coordination. Emphasise any roles where you've liaised with clients or managed service requests, as these are key aspects of the Services Coordinator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the IT services and satellite communications sector. Mention your ability to thrive in fast-paced environments and provide examples of how you've successfully managed customer relationships in previous roles.
Highlight Security Clearance: If you hold current UK SC level security clearance, make sure to mention this prominently in your application. If not, indicate your eligibility and willingness to obtain it, as this is a crucial requirement for the role.
Showcase Relevant Skills: In your application, clearly outline your administrative and coordination skills. Provide specific examples of how you've effectively processed service requests, managed quotes, and maintained client communication in past positions.
How to prepare for a job interview at AAP3 Limited
✨Showcase Your Customer Service Skills
Since the role heavily focuses on customer service, be prepared to share specific examples of how you've successfully managed customer relationships in the past. Highlight your ability to handle difficult situations and ensure client satisfaction.
✨Demonstrate Your Coordination Abilities
The position requires strong administrative and coordination skills. Discuss your experience in managing multiple tasks simultaneously and how you prioritise effectively in a fast-paced environment.
✨Familiarise Yourself with the Company
Research the organisation's services and their clients in both commercial and defence sectors. Understanding their operations will help you tailor your responses and show genuine interest in the role.
✨Prepare for Security Clearance Questions
As eligibility for UK SC level security clearance is essential, be ready to discuss your background and any relevant experience that supports your application for this clearance. This will demonstrate your suitability for the role.
