Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for pension queries and ensure fantastic customer experiences.
- Company: Join a leading pension administration firm with over 800 staff across the UK and globally.
- Benefits: Enjoy 27 days holiday, private medical insurance, gym subsidies, and more perks!
- Why this job: Make a real impact in customer service while working in a supportive team environment.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
- Other info: This role is 100% office-based in central Bristol with flexible working hours.
The predicted salary is between 20800 - 36400 £ per year.
The Company: Our client provides pension administration on behalf of their clients. They have over 800 staff across 5 offices and are based in the UK and globally. Due to their success and growth, they are looking to recruit in their office which is based in central Bristol.
The Job: On behalf of our client, we are seeking a Senior Customer Service Co-ordinator. Working within the customer team, you will be responsible for answering and fielding incoming questions from their members regarding pensions. They are seeking someone who is passionate about providing a fantastic customer experience.
Within this role, you will be the first point of contact for members with queries regarding their benefits held within the pension scheme. Responsibilities will include:
- Fielding queries via incoming telephone calls and other customer contact channels
- Updating members, escalating non-responses
- Ensuring contact is acknowledged and where appropriate cases are escalated
- Acknowledging complaints, keeping members updated and ensuring cases are progressing
- Performing outbound contact work where required to keep members and authorised parties up to date
- Following and complying with strict processes to ensure that member information is kept safe and disclosed only to those who are authorised to have it
- Ensuring that all applicable FCA, GDPR and relevant regulatory guidance/rules are followed in every contact
- Exhibiting a high level, working understanding of the pension admin process
- Following all call processes in line with business processes
The Person: As well as being passionate about customer service, our client is seeking:
- Previous customer service experience (ideally gained in a professional services or insurance environment)
- First class communication skills
- Professional and a team player
The Salary: Up to £26,000 depending on experience
The Benefits: 27 days holiday (Holiday trading - buy up to 10 days additional leave and sell up to 5), Private Medical Insurance (PMI), DC Pension Scheme, Life Assurance, Income Protection, Eye care cover, Gym subsidy to the value of £100 annually, Interest free season ticket loan. Other benefits available through the flex scheme (salary sacrifice) include: Private Dental insurance, Medical cash plan, Health screens for employee and partner, Additional Life Assurance for employee and partner, Critical illness covers for employee and partner, Cycle to Work Scheme, Charitable giving, Travel insurance up to family cover.
The Hours: Monday - Friday 9am - 5pm or 8am - 4pm or 10am - 6pm (35 hours per week)
The Location: Central Bristol, no car parking, 100% office based.
Senior Customer Service Coordinator in Bristol employer: Alexander Mae (Bristol) Ltd
Contact Detail:
Alexander Mae (Bristol) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Coordinator in Bristol
✨Tip Number 1
Familiarise yourself with the pension administration process. Understanding the basics of how pensions work will not only help you answer queries more effectively but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Brush up on your communication skills. Since this role involves a lot of customer interaction, practice active listening and clear communication techniques to ensure you can provide excellent service and manage expectations.
✨Tip Number 3
Research the company’s values and customer service philosophy. Being able to align your answers and approach with their mission will show that you are a good cultural fit and genuinely interested in contributing to their success.
✨Tip Number 4
Prepare for scenario-based questions. Think about past experiences where you handled difficult customer situations or complaints, as these examples will highlight your problem-solving skills and ability to maintain professionalism under pressure.
We think you need these skills to ace Senior Customer Service Coordinator in Bristol
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Senior Customer Service Coordinator position. Tailor your application to highlight relevant experience in customer service, especially in professional services or insurance.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service roles you have held, particularly those that involved handling queries and complaints. Use specific examples to demonstrate your communication skills and ability to provide excellent customer experiences.
Showcase Your Skills: Make sure to showcase your first-class communication skills and your ability to work as part of a team. Mention any experience you have with regulatory compliance, such as FCA and GDPR, as this is crucial for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that expresses your passion for customer service and explains why you are a great fit for the company. Be sure to mention your understanding of pension administration processes and your commitment to following strict procedures.
How to prepare for a job interview at Alexander Mae (Bristol) Ltd
✨Know Your Pensions
Make sure you have a solid understanding of pension administration processes. Familiarise yourself with common queries and concerns members might have, so you can demonstrate your expertise during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your ability to provide excellent customer service. Be ready to discuss how you've handled difficult situations and ensured customer satisfaction.
✨Understand Regulatory Compliance
Brush up on FCA and GDPR regulations relevant to the role. Being able to discuss how you would ensure compliance in your interactions will show that you take member privacy and security seriously.
✨Practice Communication Techniques
Since first-class communication skills are essential, practice articulating your thoughts clearly and concisely. Consider role-playing common customer scenarios to build confidence in your responses.
