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- Tasks: Engage customers and enhance their experience as a Product Genius in our BMW/MINI branch.
- Company: Join Arnold Clark, a leading automotive retailer known for its commitment to customer service and employee growth.
- Benefits: Enjoy 33 days' holiday, generous discounts, private healthcare, and opportunities for training and progression.
- Why this job: Be part of a supportive team, develop your skills, and progress into car sales while making a difference.
- Qualifications: Confident communicator with a full UK driving licence and a passion for learning and teamwork.
- Other info: Embrace a diverse and inclusive culture that values collaboration and unique perspectives.
The predicted salary is between 27000 - 42000 £ per year.
We\’re currently looking for Customer Service Executives to create an outstanding customer experience in our BMW / MINI branch in Hillington, Glasgow and help customers get excited about our products.
Why choose us?
- 33 days\’ holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
Hours
You\’ll work a five-day week on a set rota that includes weekends (38 hours per week).
About the role
At Arnold Clark you\’ll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey – from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch.
This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You\’ll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We\’d expect you to be a great team player, who is looking for clear career progression into car sales.
Day-to-day duties
- Preparing the showroom and cars for the day ahead
- Assist with showroom presentation and advertising
- Supporting the Sales department and delivering excellent customer experience
- Organising and accompanying customers on test drives
- Swotting up on our vehicles and manufacturers
- Learning about our products so you can help our customers find the perfect fit
- Enhancing the customer journey from enquiry to delivery
Essential skills
- You\’ll be a confident communicator who understands that a positive attitude gets great results
- Willingness to go the extra mile
- A full UK driving licence
- As happy working on your own initiative as you are in a team
- One of our company values is progression, so it\’s vital you are eager to progress within this role to car sales
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark , visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Contact Detail:
Arnold Clark. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Glasgow
✨Tip Number 1
Familiarise yourself with BMW and MINI products. Understanding the features and benefits of these vehicles will not only boost your confidence but also impress the hiring team during any discussions.
✨Tip Number 2
Showcase your customer service skills in real-life scenarios. Think of examples where you've gone above and beyond for a customer, as this will demonstrate your commitment to creating exceptional experiences.
✨Tip Number 3
Network with current employees or others in the automotive industry. Engaging with them can provide insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 4
Prepare questions that reflect your eagerness to learn and grow within the role. Asking about training opportunities and career progression shows that you're serious about your future with the company.
We think you need these skills to ace Customer Service Executive in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the role of a Customer Service Executive. Emphasise your communication skills, ability to work in a team, and any previous experience in sales or automotive sectors.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Arnold Clark and how your skills can contribute to creating an outstanding customer experience.
Showcase Your Knowledge: Demonstrate your understanding of BMW and MINI products in your application. Mention any research you've done about their vehicles and how this knowledge can help you assist customers effectively.
Highlight Your Progression Mindset: Since the role offers clear career progression into car sales, express your eagerness to learn and grow within the company. Share examples of how you've pursued personal or professional development in the past.
How to prepare for a job interview at Arnold Clark.
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for creating outstanding customer experiences. Share examples from your past roles where you went above and beyond to help customers, as this aligns perfectly with the expectations of a Customer Service Executive.
✨Demonstrate Product Knowledge
Research BMW and MINI vehicles before the interview. Being able to discuss specific models and features will show that you're proactive and genuinely interested in the products you'll be representing.
✨Highlight Teamwork Skills
Since the role involves working closely with a team, be prepared to discuss your experience in collaborative environments. Share instances where you contributed to a team's success or helped resolve conflicts.
✨Emphasise Your Willingness to Learn
The company values progression and learning, so convey your eagerness to develop your skills. Talk about any training you've undertaken in the past and how you plan to continue growing within the role.
