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- Tasks: Manage help desk tickets, prioritize issues, and communicate with teams effectively.
- Company: Join Tiger, a B Corp Certified company dedicated to social and environmental improvement.
- Benefits: Enjoy hybrid work options, competitive pay, and on-site parking.
- Why this job: Perfect for problem solvers who thrive in fast-paced environments and want to make an impact.
- Qualifications: Strong organizational skills, customer service experience, and familiarity with ticketing systems preferred.
- Other info: This role is not call center or IT support; focus on email and ticket management.
Job Description
Service Desk Administrator The details:Type: Ongoing TempStarting: ASAP The role: Help Desk CoordinatorIndustry: Retail Location: Hemel Hempstead Parking: Available on siteHours: 8:30 am – 5:30 am (Monday to Friday) Hybrid: Wednesday & Friday’s work from homeRate: £12ph + Holiday payWhat you’ll be doing:
- Manage tickets by raising, updating, prioritising, and escalating within SLA lead times
- Direct tickets to the appropriate departments efficiently & discuss potential fix outcomes with teams
- Act as the primary contact for reported faults
- Build and maintain strong relationships with maintenance engineers and internal teams
- Prepare and send out daily reports, including managing the planned downtime list
- Promptly and effectively respond to queries from other departments and manage expectations
- Verify issues by checking CCTV when necessary
- Continuously update documentation throughout the day
?? Please note, this is not a call centre or IT support role. You'll predominantly be responding to queries and allocating works via email and our ticketing software.What we need from you:
- Highly organised and process oriented
- Proven ability to manage multiple priorities
- Brilliant customer service skills and approach to issue resolution
- Excellent written and verbal communication
- Effective time management with high attention to detail
- Great critical thinking and problem-solving skills
- Ability to express initiative and take ownership of tasks
Experience using a ticketing system (e.g. JIRA, EAM, ServiceNow) to log, manage and allocate issues will be highly advantageous.We’re looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today's stuff done, whilst building for the future. We’re looking for people with drive and natural curiosity – who want to do things differently. And do them brilliantly.Tiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world.
Help Desk Coordinator Based in Hemel Hempstead employer: Tiger Recruitment
Contact Detail:
Tiger Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Coordinator Based in Hemel Hempstead
✨Tip Number 1
Familiarize yourself with ticketing systems like JIRA or ServiceNow. Since experience with these tools is highly advantageous, consider taking a quick online course or tutorial to boost your confidence and knowledge.
✨Tip Number 2
Practice your communication skills! Since you'll be responding to queries via email, make sure you can convey information clearly and concisely. You might even want to draft some sample responses to common issues.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you've successfully resolved issues. This will demonstrate your critical thinking skills during any interviews.
✨Tip Number 4
Research the company culture at StudySmarter and Tiger. Understanding their values and commitment to social and environmental conditions can help you align your answers and show that you're a great fit for the team.
We think you need these skills to ace Help Desk Coordinator Based in Hemel Hempstead
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Help Desk Coordinator position. Understand the key responsibilities and required skills, such as managing tickets, customer service, and effective communication.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize your organizational skills, problem-solving abilities, and any experience with ticketing systems like JIRA or ServiceNow.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed multiple priorities and resolved issues in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your writing is clear and professional, reflecting your excellent communication skills.
How to prepare for a job interview at Tiger Recruitment
✨Showcase Your Organizational Skills
Since the role requires a highly organized and process-oriented individual, be prepared to discuss specific examples of how you've managed multiple priorities in the past. Highlight any tools or methods you use to stay organized.
✨Demonstrate Customer Service Excellence
Brilliant customer service skills are crucial for this position. Share experiences where you successfully resolved issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarize Yourself with Ticketing Systems
If you have experience with ticketing systems like JIRA, EAM, or ServiceNow, make sure to mention it. If not, do some research on how these systems work and be ready to discuss how you would approach using one in this role.
✨Prepare for Problem-Solving Scenarios
Given the fast-paced environment and focus on problem-solving, prepare for situational questions that test your critical thinking skills. Think of examples where you took initiative to resolve an issue effectively and efficiently.
