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For Companies At a Glance
- Tasks: Inspect and prepare bikes for customers, ensuring top-notch quality and service.
- Company: Join Brompton, a leader in innovative cycling solutions promoting freedom in cities.
- Benefits: Enjoy a supportive team environment, opportunities for growth, and a passion for cycling.
- Why this job: Be part of a mission-driven team that values quality, teamwork, and customer satisfaction.
- Qualifications: Strong mechanical skills, customer service experience, and a love for cycling are essential.
- Other info: Opportunity to contribute to continuous improvement and technical support initiatives.
The predicted salary is between 24000 - 36000 £ per year.
About the Customer Service Team
The Brompton Customer Service Workshop is a close-knit and passionate team dedicated to all things bicycle-related. We understand and appreciate the freedom that our product provides to its users. Our focus is on ensuring that every step of the customers and staff's journey is positively supported, technically excellent, and well-communicated. We operate with a proactive approach, taking ownership of our work and championing quality at every opportunity. Our team reflects Brompton's wider mission of promoting freedom in cities through innovative cycling solutions. We are committed to delivering gold-standard customer service to Brompton Owners, prospective owners, and our global dealer network. With a "can-do" attitude, we empower movement and freedom through the fantastic products we provide.
Main Duties & Responsibilities
- Inspecting, reworking, and providing quality feedback on new bike builds for direct-to-home orders.
- Ensuring brand-new bikes are ready to ride and showroom-presentable for direct-to-home purchases.
- Processing direct-to-home bike returns.
- Providing warranty repairs to support our customers.
- Performing general servicing for our customer base.
- Creating accurate repair records and reporting for quality feedback.
- Maintaining workshop space and stock levels.
- Managing stock and spare parts effectively.
- Assisting with workshop stock counts.
- Accurately recording all jobs in the workshop POS system (Citrus Lime).
- Ensuring responsible recycling practices where required.
- Compiling detailed warranty and inspection reports.
Proactive Support Responsibilities
- Providing technical support to colleagues.
- Assisting with online training sessions and technical video support.
- Helping to develop processes and technical literature to support both trade and consumer audiences.
Continuous Improvement & Reporting
- Identifying and reporting trends in product performance and team output, raising business awareness to emerging issues.
- Reviewing and refining bike servicing processes to enhance customer support.
Qualifications & Skills Required
- Strong mechanical and technical skills, particularly in bicycle maintenance and repair.
- Experience in a customer service or technical support role.
- Ability to troubleshoot and diagnose bicycle-related issues.
- Excellent communication skills to interact effectively with customers and colleagues.
- A proactive and problem-solving mindset.
- Ability to work both independently and collaboratively within a team.
- Familiarity with workshop POS systems (experience with Citrus Lime is a plus).
- Passion for cycling and enthusiasm for Brompton's mission and products.
Why Join Brompton?
By joining our Customer Service Workshop team, you will become part of a company dedicated to providing world-class service and innovative cycling solutions. If you are passionate about bicycles, enjoy problem-solving, and want to contribute to a company that values quality, teamwork, and customer satisfaction, we would love to hear from you!
Customer Service Workshop Mechanic in Greenford employer: Brompton Bicycle
Contact Detail:
Brompton Bicycle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Workshop Mechanic in Greenford
✨Tip Number 1
Familiarise yourself with Brompton's products and their unique features. Understanding the brand's mission and values will help you connect with the team during interviews and demonstrate your passion for cycling.
✨Tip Number 2
Prepare to discuss your previous experience in customer service or technical support roles. Be ready to share specific examples of how you've successfully resolved issues or improved processes, as this aligns with the proactive approach they value.
✨Tip Number 3
Showcase your mechanical skills by discussing any relevant projects or experiences you've had with bicycle maintenance and repair. This will highlight your technical abilities and enthusiasm for the role.
✨Tip Number 4
Demonstrate your teamwork skills by sharing examples of how you've collaborated with others in past roles. Brompton values a close-knit team environment, so showing that you can work well with colleagues will be beneficial.
We think you need these skills to ace Customer Service Workshop Mechanic in Greenford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and bicycle maintenance. Emphasise any technical skills and previous roles that align with the responsibilities of a Customer Service Workshop Mechanic.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cycling and your understanding of Brompton's mission. Mention specific experiences that demonstrate your problem-solving abilities and customer service skills.
Showcase Technical Skills: In your application, clearly outline your mechanical and technical skills related to bicycle maintenance. If you have experience with workshop POS systems like Citrus Lime, be sure to mention it.
Highlight Teamwork and Communication: Brompton values teamwork and effective communication. Include examples in your application that illustrate your ability to work collaboratively and communicate well with both customers and colleagues.
How to prepare for a job interview at Brompton Bicycle
✨Show Your Passion for Cycling
Make sure to express your enthusiasm for cycling during the interview. Share personal experiences or stories that highlight your love for bikes and how it aligns with Brompton's mission. This will demonstrate your genuine interest in the role and the company.
✨Highlight Your Technical Skills
Be prepared to discuss your mechanical and technical skills in detail. Provide examples of past experiences where you successfully diagnosed and repaired bicycle-related issues. This will showcase your expertise and reassure the interviewers of your capability to handle the responsibilities of the role.
✨Demonstrate Excellent Communication Skills
Since the role involves interacting with customers and colleagues, practice articulating your thoughts clearly and confidently. Use examples from previous customer service roles to illustrate how you effectively communicated solutions and provided support.
✨Prepare for Problem-Solving Scenarios
Anticipate questions that may involve troubleshooting or resolving common bicycle issues. Think through your problem-solving process and be ready to explain how you would approach various scenarios. This will show your proactive mindset and ability to think on your feet.
