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- Tasks: Lead a friendly team, deliver great customer service, and manage store operations.
- Company: Join Co-op, a community-focused company with over 175 years of history.
- Benefits: Enjoy 36 days holiday, 30% discount on products, and a pension scheme with up to 10% contributions.
- Why this job: Grow your career with full training and support in an inclusive environment.
- Qualifications: Must be 18+, with strong people skills and a desire to develop leadership abilities.
- Other info: Flexible shifts, mobile application process, and commitment to diversity and inclusion.
Job Description
Closing date: 29-10-2025
- Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
- Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
- Make sure that the store remains safe, legal, and fully operational
- Manage diligence checks and stock accuracy to make shopping a great experience for our customers
- Support your store manager by deputising when they’re not working and delivering a variety of HR processes
- Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan
- A genuine care for the needs of customers and members
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
- Great people skills, with the ability to build positive relationships with customers and colleagues
- Strong organisational and problem-solving skills
- A desire to learn, grow and develop your leadership skills
- The flexibility to work a range of different shifts
- Full, paid training and dedicated support for your personal development and career progression
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Stream– a money management app giving you access to a percentage of your pay as you earn it
- 36 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultationsÂ
- 24/7 employee assistance service
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Understanding their commitment to fairness and community support will help you align your answers during the interview, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare to discuss your leadership style and how you would coach and support your team. Think of specific examples from your past experiences where you've successfully led a team or resolved conflicts, as this will demonstrate your capability for the role.
✨Tip Number 3
Be ready to talk about your customer service philosophy. Since the role involves providing friendly and thoughtful service, think of ways you've gone above and beyond for customers in previous roles to illustrate your dedication.
✨Tip Number 4
Show your flexibility and willingness to work varied shifts. Since the job requires early mornings, late evenings, and weekends, expressing your adaptability will reassure the hiring team that you can meet their scheduling needs.
We think you need these skills to ace Customer Team Leader
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of a Customer Team Leader. Highlight key skills and experiences that align with what Co-op is looking for.
Tailor Your Application: When applying, make sure to tailor your responses to reflect your experience in customer service and team leadership. Use specific examples that demonstrate your ability to lead a team and provide excellent customer service.
Complete Online Assessments: Prepare for the two online assessments required as part of the application process. Allocate around 20 minutes to complete these tests, ensuring you are in a quiet environment where you can focus.
Showcase Your People Skills: In your application, emphasise your people skills and ability to build positive relationships. Mention any relevant experiences where you successfully managed a team or resolved customer issues.
How to prepare for a job interview at Co-op
✨Show Your Customer Focus
As a Customer Team Leader, demonstrating your genuine care for customers is crucial. Be prepared to share examples of how you've provided excellent customer service in the past and how you would handle challenging situations.
✨Highlight Leadership Skills
Since this role involves coaching and supervising team members, be ready to discuss your leadership experiences. Talk about how you've motivated a team or resolved conflicts, showcasing your ability to balance leading and supporting.
✨Demonstrate Problem-Solving Abilities
The interviewers will be looking for strong organisational and problem-solving skills. Prepare to discuss specific instances where you've successfully tackled challenges in a retail environment, ensuring you highlight your thought process.
✨Emphasise Flexibility and Adaptability
With varied shifts and responsibilities, it's important to show that you're flexible and adaptable. Share examples of how you've managed different tasks or worked various shifts in previous roles, illustrating your willingness to go the extra mile.
