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For Companies At a Glance
- Tasks: Engage with tenants, manage sign-ups, and support with tenancy changes.
- Company: Join a regional Housing Association making a difference in Merseyside.
- Benefits: Enjoy flexible work options: site visits, office time, and home working.
- Why this job: Be part of a team that supports the community and ensures housing stability.
- Qualifications: Experience in social housing management and strong communication skills required.
- Other info: This is an interim contract until May 2025, paying £22.45 per hour.
Job Description
Neighbourhood Officer– Housing Association – About The Client:
Castlefield are currently representing a regional Housing Association in Merseyside to recruit a Neighbourhood Officer on an initial 3 month interim contract with the strong possibility of extension. This position will have a mixture between site visits, office attendance and home working and will be paying between £22 and £24.50 per hour via umbrella agency. Please note, the hiring manager is looking for a start as soon as possible for this role.
Neighbourhood Officer – Housing Association – About The Role:
- Responsible for new and existing tenancy sign ups in accordance with the organisation’s lettings policies and procedures
- Support customers with changes to their tenancy
- Engage with customers to address rent and service charge arrears, to ensure that all stages of arrears recovery are followed
- Take part in annual tenancy checks to ensure customers are adhering to their tenancy agreements
- Work collaboratively and proactively with property services colleagues to ensure the efficient turnaround of empty homes
Neighbourhood Officer – Housing Association – What You Need:
- Previous experience as a Neighbourhood Officer
- Excellent communication skills
- UK valid driving licence and driver
Neighbourhood Officer employer: Castlefield Recruitment
Contact Detail:
Castlefield Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer
✨Tip Number 1
Make sure to familiarize yourself with the specific lettings policies and procedures of the Housing Association. Understanding these guidelines will help you demonstrate your knowledge during the interview and show that you're ready to hit the ground running.
✨Tip Number 2
Highlight any previous experience you have in social housing management, especially related to tenancy sign-ups and arrears recovery. Be prepared to discuss specific examples of how you've successfully managed these processes in the past.
✨Tip Number 3
Since this role involves a mix of site visits and home working, be ready to talk about your time management skills and how you prioritize tasks. Share any strategies you use to stay organized and efficient while working remotely.
✨Tip Number 4
Demonstrate your communication skills by preparing to engage in role-play scenarios during the interview. This could involve addressing customer concerns or discussing tenancy agreements, so practice articulating your approach clearly and confidently.
We think you need these skills to ace Neighbourhood Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Neighbourhood Officer position. Understand the key responsibilities and required skills, such as experience in social housing management and knowledge of rental income collection.
Tailor Your CV: Customize your CV to highlight relevant experience in social housing management and any specific achievements related to tenancy sign-ups or arrears recovery. Use keywords from the job description to make your application stand out.
Craft a Strong Cover Letter: Write a cover letter that addresses your motivation for applying and how your skills align with the role. Mention your excellent communication skills and any relevant experiences that demonstrate your ability to engage with customers effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Neighbourhood Officer role.
How to prepare for a job interview at Castlefield Recruitment
✨Show Your Knowledge of Social Housing
Make sure to highlight your previous experience in social housing management. Be prepared to discuss specific examples of how you've successfully managed tenancies and engaged with customers.
✨Demonstrate Communication Skills
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly. Think of scenarios where you effectively resolved issues or communicated important information to tenants.
✨Understand Rental Income Collection
Brush up on your knowledge of rental income collection processes and legal aspects related to it. Be ready to explain how you would handle arrears recovery and ensure compliance with policies.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Prepare examples of how you would handle tenancy checks or collaborate with property services to manage empty homes efficiently.
