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- Tasks: Manage operational functions and support contracts across the country in a fast-paced environment.
- Company: Join a reputable organization in the North East of Scotland with a strong focus on facilities management.
- Benefits: Competitive salary up to £28k, full-time hours, and a 12-month contract.
- Why this job: Great opportunity to develop your admin skills while collaborating with diverse teams and ensuring smooth operations.
- Qualifications: Previous experience in administration or service desk roles; strong communication and organizational skills required.
- Other info: This role is perfect for someone who thrives in a dynamic work environment.
The predicted salary is between 16800 - 33600 £ per year.
Service Desk Administrator Dundee Up to £28k DOE Full time, 12-month FTC Pertemps are delighted to be supporting a reputable organisation based in the North East of Scotland who are looking to add a Helpdesk Administrator to their team. This will be a 12-month contract role to over maternity. This role is very fast-paced and is well suited to someone who has strong experience in the facilities management sector. As a service desk administrator, you will be responsible for managing and supporting the operational and administration functions related to the contracts across the country. This role will require close collaboration with various teams to ensure smooth operations across the multiple contracts. Your day-to-day tasks will involve timesheet management, scheduling work, processing engineer reports and coordinating procurement activities for equipment. Roles Duties: Review timesheets and record accurately breaks, hours and travel times to the accounts team. Collaborate closely with the service desk admin team to deal with visits, repair works and call-outs. Ensure all areas of responsibility are covered each day by coordinating with the team. Review engineer report to ensure all work has been completed and is invoiced correctly. Manage all follow up actions such as revisits when required. Request POs for specific contracts one work is completed. Answer customer and engineer calls and emails, answering queries and ensuring timely responses. Assist with general administration duties. Raise quotes to the sales team. Candidate Requirements: Previous experience in an administration or service desk role. Strong written and a verbal communication skills. Excellent attention to detail. Highly organised, with the ability to manage multiple tasks. Ability to work independently and as part of a team. Proficient with the Microsoft Office packages. For more information on this vacancy please reach out to Codie Smith at Pertemps. Pertemps acts as both an employment business and an employment agency. TPBN1_UKTJ
Helpdesk Administrator employer: Pertemps Glasgow
Contact Detail:
Pertemps Glasgow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator
✨Tip Number 1
Familiarize yourself with the facilities management sector. Understanding the specific challenges and processes in this field will help you stand out during interviews and demonstrate your relevant experience.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel. Since you'll be managing timesheets and coordinating schedules, being proficient in these tools will show that you're ready to hit the ground running.
✨Tip Number 3
Prepare examples of how you've successfully managed multiple tasks in a fast-paced environment. This will help you illustrate your organizational skills and ability to work under pressure during the interview.
✨Tip Number 4
Practice your communication skills. Since the role involves answering customer and engineer queries, being able to convey information clearly and effectively will be crucial for success.
We think you need these skills to ace Helpdesk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in administration or service desk roles. Emphasize your strong written and verbal communication skills, as well as your attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific examples from your past work that demonstrate your ability to manage multiple tasks and collaborate with teams.
Highlight Relevant Skills: In your application, clearly outline your proficiency with Microsoft Office packages and any other relevant software. This will show that you are prepared for the technical aspects of the job.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to eliminate any errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Pertemps Glasgow
✨Showcase Your Experience
Be prepared to discuss your previous experience in administration or service desk roles. Highlight specific examples where you successfully managed tasks similar to those listed in the job description, such as timesheet management and coordinating with teams.
✨Demonstrate Communication Skills
Since strong written and verbal communication skills are essential for this role, practice articulating your thoughts clearly. You might be asked to explain how you would handle customer queries or engineer communications, so think of scenarios to illustrate your approach.
✨Emphasize Organizational Skills
This position requires excellent organizational abilities. Prepare to discuss how you prioritize tasks and manage multiple responsibilities effectively. Consider sharing a time when you successfully juggled various duties under tight deadlines.
✨Familiarize Yourself with Microsoft Office
As proficiency in Microsoft Office is required, make sure you're comfortable discussing your experience with these tools. You may be asked about specific functions you've used in Excel or Word, so brush up on any relevant skills that could help you stand out.
