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For Companies We are looking for a skilled AV Technician to collaborate closely with the onsite AV Manager on a daily basis. Your role will involve providing technical support for the AV services while working alongside Client IT teams and relevant third-party manufacturers. In this position, you will play a crucial role in ensuring the smooth operation of AV systems. Your expertise will be essential in maintaining effective communication and coordination with all stakeholders involved.
Key Responsibilities;
Management of Client tickets/incidents through the ticketing portal.
Daily RFB (Ready for Business) checks Exec rooms/event spaces/ high profile meeting spaces.
Executive white glove meeting support/set up.
Supporting of internal customers regarding the services on a day-to-day basis.
Event support & management (local/hybrid).
Responsible for overseeing client events, including scoping, rehearsals, equipment testing and delivery.
Equipment maintenance including Break-fix & local repairs.
Planned Software/firmware updates under technical teams guidance (post Change Control approval).
Local critical spares/consumables management.
Coordination with offsite helpdesk teams (repairs/logistics/field engineer visits).
Coordination & scheduling of preventative maintenance visits.
3rd party & service dependency coordination.
Booking in/out of goods via loading bay.
Submission of RAMS.
Management of site documentation.
Assist with building AV power downs / up checks.
Experience working with these Technologies will be essential;
IT Networks experience
Customer service
Crestron
Poly
Biamp
Shure
Exterity
Lightware
Extron
Contact Detail:
Jacobs Massey Recruiting Team
