Customer Advisor

Day to Day responsibilities as our Customer Advisor

• Deliver exceptional customer service

• Advise customers on shoe care and accessories to compliment their needs, achieving daily KPI’s in the process

• Be self-aware, being able to question, learn, and take responsibility for yourself

• Be a team player, maintaining a friendly, engaging, and positive attitude

• Maintaining general store standards & cleanliness

• Support the maintenance of product placements and stockroom

You’ll need good availability as the role will include a mixture of weekend and weekday working.

Are you passionate about achieving sales targets and finding just the right products for customers?

Do you have a ‘can do’ attitude, passion for great customer service and enjoy working in a fast paced and fun environment?

Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for progression?

We offer a friendly, engaging, and positive environment for people to work in where you can make a real difference and feel valued. You will help us deliver consistently high levels of service to our customers, advising on shoe care, handbags, and accessories to compliment a customer’s needs, offering genuine, honest, and knowledgeable advice on our all products.

You could have previous experience as a Sales Assistant, Retail Assistant or in a Customer Care environment. We will give you full training and support to ensure you succeed in your role, but the right attitude and behaviours are a must. Our stores are like family, offering a nurturing environment to learn, grow, and thrive in, whilst having fun at work!

• Company pension

• Employee discount

• Pay rise, £11.70 per hour 21+ (18-20 £9.60 per hour & 16-17 £7.85 per hour)

Once you complete the required retail induction PaSS stages your pay will increase to £12.05 per hour 21+ (18-20 £9.87 per hour & 16-17 £8.07 per hour)

• Generous Staff Discount scheme, some of which can be shared with your family and friends!

• Holiday Entitlement which increases with service.

• Company Contribution Pension

• Access to the Pavers Foundation: an employee-led grant application and charitable giving scheme

• Access to the Pavers Academy: providing career pathways to support our colleagues through online learning, face to face courses, apprenticeship, professional qualifications, and mentoring programmes

• Access to wellbeing and financial support through RetailTRUST

Jones Bootmaker

Bury St. Edmunds IP33 1UL

Part-time