Senior Event & Conference Technician in East London

We\’re working with a leading client whos on the lookout for a Senior Event and Conference Technician to play a pivotal role in their London team. Youll be the go-to expert on site, taking full ownership of technical support across event spaces, conference rooms, and meeting areas. This is a fantastic opportunity to work with cutting-edge AV and video conferencing technologythink live events, streaming services, room setups, and VC scheduling. If you thrive in fast-paced environments and love bringing events to life with seamless tech delivery, this role is for you.

Key Responsibilities

• To lead the team of Event and Conference Centre Technician including any flexible resource.

• To be the point of contact for any visiting contractors or subcontractors.

• To have the team voice and ensure the morale and culture of the team is a positive one through encouragement and preserving professional integrity.

• Ownership of integrated event spaces including operation of high-profile auditorium-based results presentations and town halls.

• To be responsible for the training of new technicians and continued training and development of the team

• Proficient in audio, video and lighting equipment both digital and analogue

• Video conference/audio conference set-up and support with software and hardware platforms including Zoom, Cisco & Polycom systems.

• Manage all aspects of the Video calls from initial booking through to the monitoring and completion of all calls including scheduling and full systems operational testing prior to any high-profile event.

• Prepare equipment for future events and meetings as required.

• Working alongside the Breakfix team by locating faults and providing resolutions i.e., Fix/replace/upgrade hardware when relevant in support of the AV & VC facilities.

• 1st/ 2ndline repairs & on-going preventative maintenance including daily checks on all equipment in the building.

• To be an ambassador- approach and professionalism is extremely important.

• Customer service skills are essential along with the ability to work calmly under pressure and resolve any issues quickly and professionally.

• To be very presentable and able to liaise with senior executives in a calm and professional manner at all times both face to face and via telephone/Zoom.

• Required to work onsite shifts to meet requirements with a flexible approach ensuring out of hours events are also covered.

• Liaison with help desk & operations team to arrange backup support when required.

• Administration necessary to support the role utilizing Microsoft Office applications, Zoom back-end, bespoke ticketing systems and room booking software.

• Attend other sites as required (this includes outside of London)

• Support the Livestreaming team as required.

• Provide Service Delivery across all sites against pre agreed SLA.

• Proactively train and support end users as required.

• Prepare equipment for events and meetings as required.

• To be fully competent with all installed & portable technologies.

• Provide support on an individual basis to users at all levels of seniority.

• Assist with high level audio/visual quality of presentations optimisation of content aspect ratios/resolutions and file formats to suit the space.

• Attend and remain on station for important events where required.

• Working any rotational shift basis as required.

• Administration necessary to support the role including email correspondence using professional language and decorum.