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- Tasks: Join our Call Centre team to assist guests with bookings and inquiries.
- Company: Merlin Attractions offers magical experiences at top resorts and attractions.
- Benefits: Enjoy guaranteed hours, discounts, and a fun work environment.
- Why this job: Flexible hours, career growth, and a vibrant team culture await you!
- Qualifications: Must be 18+, have customer service experience, and basic IT skills.
- Other info: This role opens doors to future opportunities within Merlin.
Join our Call Centre Talent Pool! – Chessington, London Job Type: Guaranteed Hours Roles & Responsibilities Are you looking for a flexible role with guaranteed hours? Do you live within a commutable distance of Chessington? Do you have strong customer service skills? If so, come and join the Call Centre team based within our brand-new offices at Chessington World of Adventures Resort! Due to continued growth, we’re looking for several upbeat and organised advisors to join our fun, friendly team where no two days are the same and where there are numerous opportunities for career progression and development within Merlin. Salary and Hours… This role pays £12.30 per hour, we can guarantee a minimum of 30 hours / week and offer various start dates. Qualification & Experience Creating AWESOME bookings for our amazing guests Amending bookings Answering phone calls, emails and live chats Understanding and providing information on our 5 Resorts and multiple off-site hotels Upselling package add-ons to guests to ensure they have booked the perfect stay Meeting targets Working well as a team Essential… Be 18 years of age or over Have the Right to work in UK Ability to remain calm under pressure Know how to use Microsoft Office and have basic IT skills Experience within a Customer Service based role Benefits We offer a variety of excellent benefits including Magic passes, 25% discount within all Merlin attractions, 40% off Lego plus many other discounts on travel, retail etc. Note: The Merlin Talent Pool offers a unique opportunity to express your interest in current and future positions with Merlin Attractions. It does not guarantee employment but can open the door to an extraordinary career journey. At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we’ll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
Join our Call Centre Talent Pool! - Chessington, London employer: Chessington World of Adventures Resort
Contact Detail:
Chessington World of Adventures Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Join our Call Centre Talent Pool! - Chessington, London
✨Tip Number 1
Make sure to highlight your customer service experience in any conversations you have with us. We value candidates who can demonstrate their ability to handle various customer interactions, so be ready to share specific examples.
✨Tip Number 2
Familiarize yourself with our attractions and resorts before applying. Showing that you have knowledge about what we offer will impress us and show your genuine interest in the role.
✨Tip Number 3
Be prepared to discuss how you handle pressure and meet targets. We want to know how you stay calm and organized in a busy environment, so think of situations where you've successfully managed stress.
✨Tip Number 4
Show your enthusiasm for teamwork! We’re looking for upbeat individuals who thrive in a collaborative setting, so be ready to talk about your experiences working as part of a team.
We think you need these skills to ace Join our Call Centre Talent Pool! - Chessington, London
Some tips for your application 🫡
Understand the Role: Make sure to read the job description thoroughly. Understand the responsibilities and qualifications required for the Call Centre position, as this will help you tailor your application.
Highlight Customer Service Skills: In your CV and cover letter, emphasize your customer service experience. Provide specific examples of how you've successfully handled customer inquiries or resolved issues in previous roles.
Show Enthusiasm for the Company: Express your excitement about joining Merlin and working at Chessington World of Adventures Resort. Mention any relevant experiences or interests that align with the company's values and culture.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Chessington World of Adventures Resort
✨Show Your Customer Service Skills
Since this role heavily relies on customer interaction, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to remain calm under pressure.
✨Familiarize Yourself with the Company
Research Merlin Attractions and their various resorts. Understanding their offerings will not only help you answer questions but also show your genuine interest in the company and its values.
✨Demonstrate Teamwork
This position emphasizes working well as a team. Be ready to discuss experiences where you collaborated with others to achieve a common goal, showcasing your ability to contribute positively to a team environment.
✨Prepare for Role-Playing Scenarios
You might encounter role-playing scenarios during the interview. Practice responding to common customer service situations, such as handling complaints or upselling products, to demonstrate your quick thinking and adaptability.
