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- Tasks: Support tenants during major works, ensuring clear communication and assistance.
- Company: Join a dedicated team focused on enhancing resident experiences in Sutton.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth.
- Why this job: Make a real impact in the community while developing valuable skills.
- Qualifications: Must have previous Resident Liaison Officer experience and a valid driving license.
- Other info: Work involves flexible hours, including evenings and various locations.
The predicted salary is between 36000 - 60000 £ per year.
Minimum 4 days in office/site(s)
Must have Driving Licence
Please submit candidates that ONLY have previous Resident Liaison Officer experience if the CV cannot evidence a track record as a Resident Liaison Officer candidates will not be considered for this role.
*** JOB PURPOSE: To provide information and support for tenants and leaseholders whose home are affected by major works and to ensure that procedures for communicating and consulting with residents on capital projects demonstrate Best Value.
DESCRIPTION OF DUTIES: The postholder will be responsible to the Project Manager on specific matters relating to their projects. The postholder will undertake the following specific duties:
? Offer information, advice and assistance to tenants and leaseholders whilst major works are being carried out to their homes.
? Liaise with and set the standard for contractors and their RLO
?s (and where appropriate consultants) engaging with residents.
? Take an active role in developing, agreeing and managing the residents
? consultation plan for individual projects.
? Agree with contractors the resident
?s information packs, and format and content of updates to residents, including newsletters using a variety of media outlets.
? Coordinate the temporary or permanent re-housing of residents, where necessary.
? Advise Project Managers of the likely effects of capital works on residents.
? Provide information, and assistance to leaseholders concerning their obligations to contribute to the cost of major works thorough service charge payments.
? Liaise with contractors, external agencies and SHP staff to secure satisfactory outcome where there are difficulties in gaining access to dwellings or where there are other disputes with residents.
? Ensure that insurance claims and other claims submitted by residents are processed efficiently.
? Initiate and manage legal action against individual tenants and/or leaseholders where necessary.
? Participate in the development of capital projects, as a project team member.
? Advise Project Managers of any issues which may affect the project.
? Arrange and attend meetings, presentations and exhibitions for residents. This will require working outside normal working hours and at evenings and at various locations throughout the borough.
? Design and carry out social surveys prior to the commencement of major projects.
? Establish and maintain a customer feedback/complaints procedure for each project.
? Ensure information on vulnerable residents or those posing a risk is communicated in line with policy.
? Ensure proactive approach to identify vulnerable residents within programmes, and where appropriate ensure adequate provision made for their needs long term.
? Devise and maintain systems for reporting defects arising during the work or afterwards.
? Undertake resident satisfaction surveys following the completion of capital projects, including a full analysis of the results Page 3 of 6
? Review regularly the procedures for consulting and communicating with residents and suggest improvements.
? Assist in the implementation of the Best Value Action Plan for the HRA Capital Programme.
? Any other relevant and appropriate duties as may be required for the delivery of the capital investment programme.
Resident Liaison Officer in Sutton employer: G &H CARE LIMITED
Contact Detail:
G &H CARE LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Sutton
✨Tip Number 1
Make sure to highlight your previous experience as a Resident Liaison Officer in any conversations or networking opportunities. This role requires specific expertise, so showcasing your relevant background will help you stand out.
✨Tip Number 2
Familiarize yourself with the local area of Sutton and its community needs. Understanding the demographics and challenges faced by residents can give you an edge during interviews and discussions.
✨Tip Number 3
Prepare to discuss how you would handle communication with residents during major works. Think about examples from your past experience where you successfully managed resident concerns and ensured their voices were heard.
✨Tip Number 4
Network with professionals in the housing and construction sectors. Attend local events or join online forums to connect with others who may have insights into the role or the organization, which could be beneficial for your application.
We think you need these skills to ace Resident Liaison Officer in Sutton
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous experience as a Resident Liaison Officer. Clearly outline your responsibilities and achievements in this role, as the company is specifically looking for candidates with a proven track record.
Tailor Your CV: Customize your CV to reflect the specific duties mentioned in the job description. Use keywords from the job listing to demonstrate that you understand the role and its requirements.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are the perfect fit for the position. Discuss your approach to resident communication and consultation, and how you can contribute to the success of capital projects.
Showcase Communication Skills: Since the role involves liaising with residents and contractors, highlight your strong communication skills. Provide examples of how you've effectively managed resident concerns or facilitated discussions in past roles.
How to prepare for a job interview at G &H CARE LIMITED
✨Showcase Your Experience
Make sure to highlight your previous experience as a Resident Liaison Officer. Be prepared to discuss specific projects you've worked on and how you effectively communicated with residents during major works.
✨Understand the Role's Responsibilities
Familiarize yourself with the key duties outlined in the job description. Be ready to explain how you would manage resident consultations, coordinate with contractors, and handle any disputes that may arise.
✨Demonstrate Your Communication Skills
Since the role involves a lot of interaction with residents, showcase your communication skills. Prepare examples of how you've successfully engaged with tenants and leaseholders in the past, especially during challenging situations.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask about the projects you'll be working on and the team dynamics. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
