Operations Manager in Bournemouth

?? Location: Bournemouth (Office-Based)
?? Salary: Up to £55,000

Our client, a 5-star rated and FCSA & SafeRec accredited umbrella company, is seeking an experienced Operations Manager to lead their service-focused operations and payroll team. This is a fantastic opportunity to join a company that takes pride in delivering exceptional customer service while driving efficiencies through innovation.

Key Responsibilities:

• Team Management: Lead and develop a team of five in the Operations department, including payroll, ensuring high levels of accuracy, efficiency, and service.
• Payroll & Employee Management: Oversee payroll processing, ensuring accurate and timely payments for employees while maintaining compliance with industry regulations.
• Process & Compliance: Stay up to date with industry regulations and FCSA updates, attending member meetings and ensuring compliance with best practices.
• Automation & Efficiency: Collaborate with the internal projects team to improve operations and payroll processes through automation and system enhancements.
• Audits & Reporting: Support the FCSA audit process and work closely with the internal finance team by providing key data for management accounts.
• Systems & Software: Experience with My Digital Accounts is desirable but not essential.

About You:

• Strong leadership experience in umbrella payroll or a related operations role.
• Excellent understanding of compliance, payroll processing, and industry regulations.
• Passion for delivering exceptional customer service in a fast-paced environment.
• A proactive and process-driven mindset, with a focus on efficiency and automation.

This is an exciting opportunity to play a key role in a well-respected umbrella company, shaping the operations and payroll function while ensuring the highest standards of service.