Customer Service Advisor in Salisbury

Your New Job Title: Office Customer Services Advisor

Company: Fexco Property Services

Location: Salisbury

Hours: 08.45 17.15 (Monday – Friday)

We are recruiting for a permanent Customer Services Advisor to join our busy client accounts departments based in our Head office in Salisbury. You will be playing a major role in the team dealing with all aspects of Client Accounts Administration but within the Central Services team.

Some Responsibilities and Goals youll own:

• Working with the whole portfolio of the group to ensure customer queries are dealt with to the company deadlines as part of a team to the highest standard.
• Responding to Client queries via phone calls in relation to Client Accounts matters and assisting with queries and complaints.
• Responding to Client queries via emails in relation to Client Accounts matters and assisting with queries and complaints.
• Responding to Client queries via letters in relation to Client Accounts matters and assisting with queries and complaints.
• Escalating customer calls and e-mails as appropriate PMs and Customer Service Team as appropriate.
• Liaising with the Property Managers with regards to account queries from clients.
• Completing full and comprehensive log calls and notes on QUBE .
• Negotiating payment plans for property owners and bi-monthly payment reconciliations to ensure payments are made.
• Housing keeping of the accounts on QUBE.
• Any other ad hoc duties, including helping the Client Account Manager with administration tasks when required.

Must Have Skills:

• A desire to help customers and deliver a very high standard of Customer Assistance.
• Good level of proficiency with Microsoft Word and Microsoft Excel.
• Excellent communication skills, both verbal and written.
• A confident and assured telephone manner.
• Multi-mailbox management.
• Exceptional organisational skills and ability to work to deadlines.
• An effective and enthusiastic team player.
• Self-Motivated and target driven.
• Strong attention to detail and high level of accuracy.
• Ability to work on your own initiative.
• Capable of working under pressure during busy periods.
• Experience of high-volume of daily calls and e-mails.
• Reliable with excellent timekeeping
• Previous Customer facing role/s

Bonus Skills:

• Relevant service charge experience.
• Experience of using QUBE system.

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.