Senior Project Manager

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

NICE is looking for a Project Manager to join our Professional Services team. This role is responsible for directing and managing project development and delivery from beginning to end, setting and continually managing project expectations with team members and stakeholders, defining project scope, goals and deliverables that support business objectives in collaboration with internal stakeholders as well as customers and partners, and developing project plans, diagrams, and communications documents.

How will you make an impact?

• Plan and schedule project timelines and milestones using appropriate tools and track deliverables

• Develop and deliver progress reports, proposals, requirements documentation, and presentations

• Proactively manage changes in project scope, identify potential crises, and devise contingency plans

• Build, develop, and grow any business relationships vital to the success of the project

• Collect sign-off confirming the customer’s agreement on project completion and "acceptance"

• Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements

• Develop best practices and reusable tools for project execution and management

• Bachelor’s degree in Business Management or related field or related work experience required

• 6+ years experience in project management or technically relevant occupation

• Experience in call recording or telephony industry

• Strong project management skills in planning and coordination for timely delivery

• Good understanding of principles, theories, practices and techniques for managing project work load and analysis needed for key deliverables

• Understanding of technology and software development cycle

• Resource management skills

• Risk management skills

• Organized and comfortable planning several months in advance

You will have an advantage if you also have:

• PMI certification desired