Training & Compliance Supervisor - Wealth Management in Birmingham

Training & Compliance Supervisor – Wealth Management

General Contributions and Outputs

• Work closely with the Head of Compliance supporting all business areas across the group.
• Provide compliance guidance and training to relevant employees of the business
• Draft and update training & compliance policies & procedures
• Have confidence to challenge business decisions and processes to ensure that the business always remains compliant withFCAregulations, whilst also balancing commercial needs of the business
• Conduct regular internal reviews or audits to ensure that compliance procedures are followed
• Provide detailed management information for reporting purposes
• Collate information for monthly meetings including file reviews, breaches, complaints and provide feedback where necessary
• Ensure any trading names are changed through theFCA
• Assist with sign off / implementation of internal policies, procedures and guidance
• Support with projects as directed by the Head of Compliance
• Provide professional insight and suggestions with a view to creating process and performance efficiencies across the business
• Provide generalist compliance advice to the business and support with thementoringand training of team members.

• Comply at all times with the Compliance and Training and Competence procedures of the firm.

Training & Compliance Monitoring

• Ensure that everyone connected to the firms regulated business has the skills, knowledge, and expertise to carry out their role appropriately (including non-advisory employees)
• With support from the Head of Compliance, develop clearly defined criteria and procedures, setting out the specific point when someone will be assessed as being competent.
• Measure and report meaningfulKPIswhich reflect the needs of the business and allow for measurement of potential risk to the business.
• Maintain appropriate records to evidence compliance with theFCAsTraining and Competency requirements. Documenting the all aspects, from the recruitment of individuals, induction and initial training, through to attaining and maintaining competency.

• Ensure that the MI generated from the activities is being considered and any risks identified are being dealt with.
• Overseeing regular auditing to ensure compliance withFCAregulations.
• Interpret regulatory requirements and implement practical, compliant solutions.
• Keep up to date with regulatory developments and maintain CPD records to evidence this.
• Provide advice and guidance on all aspects of T&C including, file reviews, Consumer Duty gap analysis and implementation, financial promotion approval, recruitment guidance and implementation of T&C scheme.
• Ensure annual Fit & Proper assessments/ certification and code of conduct training records are robust and up to date.
• Oversee delivery of regulatory training to all team members e.g.AMLandGDPR.
• Ensure the firm keeps up to dateKPIdata and management information, so that Consumer Duty reporting can be conducted at least annually.
• Ensure annual fit & Proper assessments/ certification and code of conduct training records are robust and up to date.

• Ongoing development and improvement of a clear and comprehensive T&C scheme which is appropriately personalised to the needs of the business and evidences the competency of relevant individuals.

Recruitment & Approved Persons

• Ensure that the firms recruitment / human resources policies (for example diversity and inclusion) meet the regulatory requirements and are adhered to
• Work with the HR/Operations department to ensure the firms recruitment andonboardingprocess is adhered to
• Ensure all relevant information is obtained before submitting to theFCA
• Submit applications to perform controlled functions within the business including Directors, Advisers and Non-Executive Directors.
• Complete FormCsfor individual functions that are no longer required
• Ensure that all individuals performing a Senior Management Function receive regulatory approval before commencing duties.
• Ensure that the fitness and propriety of all individuals performing a certified function is reviewed on an annual basis.
• Review on an on-going basis the firms reporting lines to ensure any changes in personnel are reflected in the firms documentation and communicated to all staff and theFCA.
• Ensure that all individuals performing a senior management or certification function are provided with a copy of the Regulators Code of Practice/Code of Conduct.

Complaints

• Ensure all staff (including new staff) are aware of the firms complaints handling procedures.
• Under instruction from the Head of Compliance, review any complaints against the firm and dealing with them in accordance with the Regulators complaints handling rules and within Service level agreements.
• Where necessary liaise with clients to obtain a better understanding of the complaint
• Ensure complaint registers are maintained
• Complete detailed investigation of complaints, identifying and analysing the root cause and refer to the Head of Compliance with findings
• Liaise with 3rdparties such as PI Insurer and the Financial Ombudsmen
• Issue final letters to clients after investigation
• Maintain accurate records of all correspondence in relation to complaints
• Liaise with providers/advisers/administration staff where necessary to resolve complaints
• Make appropriate offers to complainants including redress/ex-gratiapayment and issue final letters
• Ensure all staff (including new staff) are aware of the firms procedures on financial
• Ensure all relevant records are maintained (register, copies of draft and published promotionsetc).

Systems and Controls

Review any delegated activities on an on-going basis to ensure they are undertaken adequately and meet the firms needs.