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- Tasks: Join our team as a Customer Care Call Advisor, making calls and ensuring customer satisfaction.
- Company: Verisure is Europe's top provider of monitored security systems, protecting millions globally.
- Benefits: Enjoy 29 days holiday, birthday off, gym discounts, private healthcare, and more perks!
- Why this job: Be part of a dynamic team focused on customer care and personal growth in a rewarding environment.
- Qualifications: Experience in call centres is a plus; strong communication and problem-solving skills are essential.
- Other info: All applicants must complete a DBS check, provided by the company if successful.
The predicted salary is between 24000 - 26000 £ per year.
We are currently hiring Customer Care Call Advisors to join our customer care team in Newcastle! Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.
Role Responsibilities:
- Working in a call centre environment
- Making outbound calls to existing customers with the purpose of retaining them
- Dealing with escalated high-level complaints
- Establishing, building, and managing strong long-term customer relationships
- Ensuring customer satisfaction
- Liaising with various other departments both within the business and third parties
- Updating relevant information in our customers records
- Delivering first class customer service to customers
Essential skills:
- Experience in call centre environment, an outbound or an objections handling role would be beneficial
- Confident dealing with high level complaints
- Strong computer and MS office skills
- Excellent communication skills with problem solving attitude
- Attention to detail
- Customer oriented, genuinely passionate about providing an amazing experience through every interaction
- The ability to multitask effectively whilst keeping a high level of service quality
- Teamworking skills
- Passionate and willing to learn in a dynamic environment
- Willing to accept new challenges
Benefits Package:
- Enjoy your birthday off as a special treat.
- Satisfy your cravings at our onsite coffee shop and our canteen.
- Stay active with discounted gym and health club memberships.
- Access private healthcare and MediCash cash plan.
- Unlock a world of freebies and discounts with PerkBox.
- Earn rewards through our employee referral program.
- Enjoy discounts on our alarm systems.
- Contribute to a greener lifestyle with the Cycle to Work Scheme.
Verisure Career Opportunities:
A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills. We want our people to grow and build a career with us.
With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity. Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.
Ready to make your dream job a reality and #BeVerisure? Send us your CV and we'll get in touch!
ALL APPLICANTS MUST COMPLETE A DBS CHECK- PROVIDED BY THE COMPANY IF SUCCESSFUL.
Customer Care Call Advisor in Newcastle Upon Tyne employer: Verisure
Contact Detail:
Verisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Call Advisor in Newcastle Upon Tyne
✨Tip Number 1
Familiarise yourself with Verisure's services and customer care philosophy. Understanding their mission to provide peace of mind will help you align your responses during the interview, showcasing your passion for customer satisfaction.
✨Tip Number 2
Prepare for role-play scenarios that may arise during the interview. Practising how to handle high-level complaints and retain customers will demonstrate your problem-solving skills and confidence in a call centre environment.
✨Tip Number 3
Highlight your teamwork abilities by sharing examples of successful collaborations in previous roles. Verisure values teamworking skills, so showing how you've contributed to a positive team dynamic can set you apart.
✨Tip Number 4
Research common customer service challenges in the security industry. Being knowledgeable about potential issues and how to address them will impress your interviewers and show your commitment to providing first-class service.
We think you need these skills to ace Customer Care Call Advisor in Newcastle Upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and call centre roles. Emphasise skills like complaint handling, communication, and multitasking, as these are crucial for the Customer Care Call Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build strong relationships. Mention specific examples of how you've successfully handled complaints or provided exceptional service in previous roles.
Highlight Relevant Skills: In your application, clearly outline your computer skills, attention to detail, and problem-solving abilities. These are essential for the role and will help you stand out to the hiring team.
Prepare for the Interview: If selected for an interview, be ready to discuss your experiences in detail. Prepare answers for common interview questions related to customer service and think of scenarios where you've excelled in challenging situations.
How to prepare for a job interview at Verisure
✨Showcase Your Customer Service Skills
As a Customer Care Call Advisor, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully handled customer complaints or built strong relationships. This will demonstrate your capability to meet the role's expectations.
✨Familiarise Yourself with the Company
Research Verisure and its mission to protect customers. Understanding their services and values will help you align your answers during the interview and show your genuine interest in the company.
✨Prepare for Role-Specific Scenarios
Think about potential scenarios you might face as a Customer Care Call Advisor, such as dealing with escalated complaints. Practising how you would handle these situations can help you respond confidently during the interview.
✨Demonstrate Your Teamwork Skills
Since the role involves liaising with various departments, be ready to discuss your experience working in teams. Highlight instances where collaboration led to successful outcomes, showcasing your ability to work well with others.
