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For Companies At a Glance
- Tasks: Provide hands-on technical support for hardware, software, and network issues.
- Company: Join a dynamic team focused on delivering top-notch IT solutions.
- Benefits: Enjoy flexible work options and opportunities for professional growth.
- Why this job: Be part of a collaborative culture that values problem-solving and innovation.
- Qualifications: Must have a degree in IT and experience in help desk support.
- Other info: Ideal for tech enthusiasts looking to advance their careers in IT support.
The predicted salary is between 28800 - 43200 £ per year.
- 3-4 yrs of University education post High school (B.Sc. or Diploma)
- 1-2 yrs diploma in Information Technology. Preferred MCP/MSCE/MSCA or HDI CSS.
- 3-5+ years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.
- Technical helpdesk or technical call center experience is necessary.
- Disciplined, systematic problem-solving skills required.
- Hands-on work experience with the following:
- Windows Operating systems , MAC , Unix/Linux
- Clients: Windows XP, Windows 2000, Windows 98
- Remote desktop connectivity applications: RDP, pcAnywhere
- MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/Exchange
- Internet browsers (e.g. Explorer, Netscape, Firefox)
- VPN and remote dial-in users
- Support for laptop, desktops, and printers
- Others: Adobe Acrobat and other common desktop applications
- Experience in SME support in specialized desks like VPN, MS Office etc.
- Management and System Administration of MAC workstations
Desk Side Support Engineer employer: L&G Recruitment
Contact Detail:
L&G Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desk Side Support Engineer
✨Tip Number 1
Make sure to highlight your hands-on experience with various operating systems like Windows, MAC, and Unix/Linux in your conversations. This will show that you have the practical skills we are looking for.
✨Tip Number 2
Familiarize yourself with remote desktop connectivity applications such as RDP and pcAnywhere. Being able to discuss these tools confidently can set you apart during the interview process.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing examples of past experiences where you successfully resolved technical issues. We value disciplined and systematic approaches to troubleshooting.
✨Tip Number 4
If you have experience in specialized support areas like VPN or MS Office, be sure to mention this. It shows that you have a depth of knowledge that can benefit our team.
We think you need these skills to ace Desk Side Support Engineer
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your 3-5+ years of help desk and customer service experience. Detail specific instances where you solved hardware, software, or network issues, as this aligns with the job requirements.
Showcase Technical Skills: Clearly list your technical skills related to Windows Operating systems, MAC, Unix/Linux, and remote desktop applications. Mention any certifications like MCP, MSCE, or HDI CSS to strengthen your application.
Demonstrate Problem-Solving Abilities: Provide examples of how you've used disciplined and systematic problem-solving skills in past roles. This could include specific challenges you faced and how you resolved them.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the job listing to ensure your application stands out.
How to prepare for a job interview at L&G Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with various operating systems like Windows, MAC, and Unix/Linux. Highlight specific instances where you solved technical issues, as this will demonstrate your problem-solving abilities.
✨Demonstrate Customer Service Experience
Since the role requires strong customer service skills, share examples from your previous help desk or support roles. Explain how you handled difficult situations and ensured customer satisfaction.
✨Familiarize Yourself with Remote Support Tools
Make sure you understand remote desktop connectivity applications such as RDP and pcAnywhere. Be ready to discuss how you've used these tools in past roles to assist users effectively.
✨Prepare for Problem-Solving Scenarios
Expect to be presented with hypothetical technical problems during the interview. Practice articulating your thought process and systematic approach to troubleshooting, as this is crucial for the Desk Side Support Engineer position.
