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- Tasks: Manage retirement lodges, ensuring maintenance and providing excellent service to residents.
- Company: Join Churchill Estates Management, a leading provider of retirement living accommodation across the UK.
- Benefits: Enjoy mileage reimbursement, holiday entitlement, and life assurance as part of your package.
- Why this job: Make a positive impact in the lives of retirees while working in a supportive and friendly environment.
- Qualifications: Ideal for those with customer service or property management experience; must be computer literate.
- Other info: Flexible hours on a zero-hours contract; perfect for students or those seeking part-time work.
Location: Working across various developments in Devon, Cornwall, Somerset & Wiltshire
Pay rate: £12.36 per hour, plus mileage reimbursed
Contract: Hours offered on an 'as and when required' basis (zero hours contract)
About the role
It’s exciting times at Churchill Estates Management and due to our growth, we are looking for a compassionate Relief Lodge Manager for our retirement developments across Devon, Cornwall, Somerset & Wiltshire. You’ll cover the absences of permanent Lodge Managers on an "as and when" basis at Lodges within reasonable travelling distance for you. Managing both the maintenance of the property and providing a first-class service to Owners, you’ll be working at the heart of Churchill Estates Management, promoting a happy and fulfilling lifestyle for Owners. Based at a central desk within the development, you’ll be a visible and reassuring presence, while administering the office, arranging contractors to maintain the building and complying with health and safety checks and standards. From facilitating social events to supporting the sales team with customer viewings you’ll play a key role in the business and liaise with a range of departments and external contacts.
About you
Location-wise, this role would suit someone based in the Wiltshire area, with the ability to travel East or West towards Hampshire and Somerset, and you will be content to work as and when required (hours are not guaranteed). The position won’t be suitable for people who are already committed to full-time work elsewhere. It’s important that you understand our customers and have a desire to make a positive difference. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people and socialising. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety of the Owners and the security of the developments. Despite the high levels of social contact, you’ll also be happy working independently on your own initiative. To support with the organisation of events and administer the maintenance of the site, you’ll be computer literate with previous experience of using MS Office applications. Previous property management, social housing, retail, care work, customer or hospitality experience would be advantageous.
How you’ll be rewarded
- Mileage reimbursed
- Subsistence allowance should an overnight stay be required
- Annual holiday calculation based on annual entitlement of 24 days + Bank Holidays, pro-rated for hours worked
- Life Assurance
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally. That means we oversee more than 9000 apartments, providing property services and customer care to over 11,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
To be part of our success story, apply today!
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Locations
Relief Lodge Manager in Taunton, Somerset employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Lodge Manager in Taunton, Somerset
✨Tip Number 1
Familiarise yourself with the values of Churchill Estates Management, particularly their TORCH values: Trust, Openness, Respect, Communication, and Honesty. Demonstrating an understanding of these values during your interactions can set you apart as a candidate who aligns with their company culture.
✨Tip Number 2
Network within the retirement living sector or related fields. Attend local events or join online forums where you can connect with current Lodge Managers or employees at Churchill Estates Management. This can provide you with insider knowledge and potentially lead to a referral.
✨Tip Number 3
Highlight any relevant experience in property management, social housing, or customer service during your conversations. Be prepared to share specific examples of how you've positively impacted residents or customers in previous roles, showcasing your ability to create a fulfilling environment.
✨Tip Number 4
Be proactive in demonstrating your organisational skills. Since the role involves managing maintenance and facilitating events, consider preparing a brief plan or ideas for potential social activities that could enhance the community spirit at the lodges. This shows initiative and creativity.
We think you need these skills to ace Relief Lodge Manager in Taunton, Somerset
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Relief Lodge Manager position. Tailor your application to highlight how your skills and experiences align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in property management, customer service, or hospitality. Use bullet points for clarity and focus on achievements that demonstrate your ability to manage and support others.
Write a Personalised Cover Letter: In your cover letter, express your passion for working with people and your commitment to enhancing their quality of life. Mention specific examples from your past experiences that showcase your compassion, organisational skills, and ability to work independently.
Highlight Relevant Skills: Emphasise your computer literacy and familiarity with MS Office applications, as well as any experience you have in managing events or liaising with various stakeholders. This will show that you are well-equipped to handle the administrative aspects of the role.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Show Your Compassion
As a Relief Lodge Manager, you'll be working closely with residents. Make sure to express your understanding of their needs and demonstrate your compassionate nature during the interview.
✨Highlight Relevant Experience
Discuss any previous experience in property management, social housing, or customer service roles. This will show that you have the skills necessary to manage the lodge effectively and provide excellent service.
✨Demonstrate Your Initiative
Since this role requires working independently, be prepared to share examples of how you've taken initiative in past roles. This could include organising events or managing projects without direct supervision.
✨Familiarise Yourself with Company Values
Churchill Estates Management values Trust, Openness, Respect, Communication, and Honesty (TORCH). Be ready to discuss how you embody these values in your work and interactions with others.
