Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity.
Remote and telephone support of mobile/European users will also be required.
Work within the Service Desk team in supporting and delivering all aspect of services
-1 st /2 nd line support (capable of root cause analysis)
-Remote branch support using Remote Assistance
-Active Directory user starter/leaver process
-Customer facing, support of internal banking staff, VIPs
-Maintenance and support of desktops, laptops, Blackberry’s
-SLA targets
-Ad-hoc project involvement
We are looking to recruit a Desktop Analyst with at least 5 years experience of working in Desktop Support from 1 st to 3 rd level in a banking environment.
You ideally have experience of working within a banking environment and understanding the banking arena., Experience supporting desktop platforms for banking environments
-Experience in operational deployments. Desktop, operating system refresh cycle
-Service Desk ticket software
-Market data products
-ITIL, Microsoft certifications advantageous
-Maintains industry recognised skills through training or self-study methods
Technical Skills
-Supporting Microsoft operating systems, office suite
-TCP/IP, basic networking skills
-Root cause analysis and remediation
Technologies
-Windows 7
-Office 2013
-Xenapp published applications, support
-Desktop hardware, laptops, Blackberry’s deployments
Salary for this role will be in the region £40K – £50K.
Contact Detail:
Nexus Recruiting Team
