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- Tasks: Engage customers with expert service and manage orders from start to finish.
- Company: Join twentytwentyone, a leading London retailer of classic and contemporary design for over 25 years.
- Benefits: Enjoy a birthday day off, annual bonus, generous staff discount, and training opportunities.
- Why this job: Be part of a friendly team that values creativity and customer satisfaction in a unique retail environment.
- Qualifications: 2+ years in design-led retail, strong customer service skills, and a passion for interiors.
- Other info: Flexible work locations and a supportive culture await you at our Upper Street shop.
The predicted salary is between 30000 - 42000 £ per year.
twentytwentyone has been established for over 25 years as one of London’s foremost retailers of classic and contemporary design. Supplying furniture, lighting and accessories from world leading designers and manufacturers.
We welcome applicants to join our growing and friendly retail team, where we are recognised for our uniqueness and our diverse talents. Our culture is what makes twentytwentyone a warm and rewarding place to work.
What you\’ll need to have
You will have an intrinsic understanding of good customer service and a proven ability to communicate your passion for interiors, product design and the creative industries to exceed our customer’s expectations. As a key part of the retail team, you will be able to see the positive impact your contributions make to twentytwentyone’s continued success.
You will have a high level of administrative and organisational skills and a rigorous attention to detail. Happy to roll up your sleeves, treat everyone in a polite and friendly manner, and be passionate about creating a twentytwentyone fit for the future with our customers and brand at heart.
37.5 Hours, working 5 days per week 9.30am to 6.15pm Monday-Saturday. 3 out of 4 weekends, Sunday 10:30am- 5:15pm.
Based at our shop on Upper Street N1, with flexibility to work at various locations such as our twentytwentyone showroom in EC1.
Key responsibilities:
- Providing customers with a knowledgeable, friendly, and high-quality service, both in-store and via email/telephone
- Managing furniture and lighting orders from initial enquiry through to delivery and installation, maintaining polite and efficient communication with customers throughout the process
- Maintaining the shop environment ensuring displays are attractive, clean and appropriately labelled
- Monitoring and replenishing stock levels, arranging transfer of stock from warehouse and other premises
- Providing support to the Contracts and Ecommerce teams
You will have:
- A minimum of 2 years sales experience in design-led retail
- Genuine enthusiasm for twentytwentyone and our products
- A keen interest in furniture, lighting and the wider design industry
- An intrinsic understanding of customer service
- Strong initiative and problem-solving skills
- A proven track record of sales excellence within a team
- Strong organisational and IT/administrative skills, with attention to detail and accuracy
- Flexibility and a keenness to carry out all aspects of the role
What we offer:
- Birthday day off
- Company annual bonus scheme
- Generous staff discount
- Training and opportunities for development
To apply please send your CV & covering letter to jobs@twentytwentyone.com, stating your salary expectations.
If you have additional requirements during the interview process, please let us know as soon as possible.
Please note that we are only able to respond to candidates shortlisted for interview.
Locations
Retail Sales Consultant employer: twentytwentyone
Contact Detail:
twentytwentyone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Consultant
✨Tip Number 1
Familiarize yourself with twentytwentyone's product range and design philosophy. This will not only help you in conversations during the interview but also show your genuine enthusiasm for the brand.
✨Tip Number 2
Prepare to discuss your previous sales experiences, especially those related to design-led retail. Highlight specific examples where you exceeded customer expectations or contributed to team success.
✨Tip Number 3
Demonstrate your understanding of excellent customer service by preparing scenarios where you effectively handled customer inquiries or resolved issues. This will showcase your problem-solving skills.
✨Tip Number 4
Show your organizational skills by discussing how you manage multiple tasks, such as stock monitoring and order management. Being able to illustrate your attention to detail will be a big plus.
We think you need these skills to ace Retail Sales Consultant
Some tips for your application 🫡
Understand the Company: Take some time to research twentytwentyone. Familiarize yourself with their products, values, and the overall atmosphere of the store. This will help you tailor your application and show genuine enthusiasm.
Craft a Compelling Cover Letter: In your cover letter, express your passion for interiors and design. Highlight your customer service experience and how it aligns with twentytwentyone's commitment to high-quality service. Make sure to mention specific examples that demonstrate your skills.
Tailor Your CV: Ensure your CV reflects your relevant sales experience in design-led retail. Emphasize your organizational skills, attention to detail, and any achievements in previous roles that showcase your ability to exceed sales targets.
Follow Application Instructions: When applying, make sure to send your CV and covering letter to the specified email address. Don’t forget to include your salary expectations as requested. Double-check your documents for any errors before sending them off.
How to prepare for a job interview at twentytwentyone
✨Show Your Passion for Design
Make sure to express your genuine enthusiasm for interiors and product design during the interview. Share specific examples of how your passion has influenced your previous work or customer interactions.
✨Demonstrate Customer Service Skills
Prepare to discuss your understanding of excellent customer service. Highlight past experiences where you exceeded customer expectations, especially in a retail environment.
✨Highlight Organizational Skills
Since the role requires strong administrative and organizational skills, be ready to provide examples of how you've successfully managed tasks, maintained attention to detail, and kept things running smoothly in previous positions.
✨Be Ready to Discuss Teamwork
As a key part of the retail team, it's important to show that you can work well with others. Prepare to talk about your experience collaborating with colleagues and how you contribute to a positive team dynamic.
