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- Tasks: Pick and dispatch goods while ensuring excellent customer service.
- Company: Join Booker, the UK's leading food and drink wholesaler serving independent retailers and caterers.
- Benefits: Enjoy discounts at Tesco, health checks, a pension plan, and flexible working options.
- Why this job: Be part of a dynamic team where every day brings new challenges and opportunities to excel.
- Qualifications: A can-do attitude and passion for customer service are essential; no prior experience required.
- Other info: Diversity and inclusion are core values; we welcome everyone to apply.
The predicted salary is between 20000 - 28000 £ per year.
Job Description
What's in it for you
At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:
- A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
- After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
- 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
- Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
- Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
- 50% off health checks at Tesco Pharmacy.
- Exclusive access to discounted RAC breakdown cover rates
- An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
- After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
- Retirement savings plan (pension) – save up to 5% and Booker will match your contribution.
- Life Assurance – You are covered for death in service life cover of up to three times annual pay
- Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
- A great holiday package
About the role
You will be expected to ensure our customers’ needs are exceeded at all times while working in a number of areas of the store, so no two days will be the same. Whether it’s filling shelves, serving on the tills, ensuring we have the right amount of stock or maybe picking deliveries … the opportunities are endless, but everything you do matters … ensuring our customers get everything they came for, served quickly and efficiently.
Someone with a real can-do attitude who is passionate about delivering excellent customer service and willing to go the extra mile for our customers.
You will be responsible for
Responsible for the accurate picking and dispatch of goods by picking against a hand held terminal and advising Manager of any differences.
Checking quality, shelf life and ensuring packaging is robust in preparation for Delivery.
Responsible for providing a high standard of customer service by processing deliveries efficiently and to target.Â
Being polite when dealing with delivery staff and responding appropriately to queries and complaints referring any complex situations to someone who can help.Â
You will need
A can do attitude and feel comfortable working to meet designated pick rates.A passion for customer service and be willing to go the extra mile when it comes to serving our valued customers.Always be there, on time and properly presented.
About The Company
Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. Â We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.
Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.
We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.
We’re proud that Booker is a Disability Confident Committed employer and we’re committed to providing a fully inclusive and accessible recruitment process.
Please note
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*
Contact Detail:
Booker Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Picker
✨Tip Number 1
Familiarise yourself with the specific duties of a Picker at Booker. Understanding the importance of customer service and the picking process will help you demonstrate your enthusiasm and readiness for the role during any discussions.
✨Tip Number 2
Showcase your can-do attitude by preparing examples from your past experiences where you've gone the extra mile for customers. This will highlight your commitment to excellent service, which is crucial for this position.
✨Tip Number 3
Be punctual and presentable when attending any interviews or assessments. First impressions matter, and demonstrating reliability will align with the expectations of being on time and properly presented in the role.
✨Tip Number 4
Research Booker as a company and their values, especially around diversity and inclusion. Being able to discuss how you align with their culture can set you apart from other candidates.
We think you need these skills to ace Picker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Picker role at Booker. Emphasise your customer service skills and any previous experience in a fast-paced environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your can-do attitude. Mention specific examples of how you've gone the extra mile for customers in past roles.
Highlight Relevant Skills: In your application, focus on skills such as attention to detail, ability to work under pressure, and teamwork. These are crucial for ensuring accurate picking and dispatch of goods.
Show Enthusiasm for the Company: Research Booker and express your enthusiasm for their values and commitment to diversity and inclusion. Mention why you want to be part of their team and how you can contribute to their success.
How to prepare for a job interview at Booker Group
✨Show Your Can-Do Attitude
During the interview, make sure to express your enthusiasm for the role and demonstrate a positive attitude. Share examples from your past experiences where you went the extra mile to meet customer needs or overcome challenges.
✨Highlight Customer Service Skills
Since the role involves delivering excellent customer service, be prepared to discuss specific instances where you provided outstanding service. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Flexibility and Adaptability
The job requires working in various areas of the store, so it's important to show that you're adaptable. Talk about times when you successfully handled multiple tasks or adjusted to changing priorities in a fast-paced environment.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
