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For Companies At a Glance
- Tasks: Welcome patients and visitors, providing essential administrative support to the Ward Team.
- Company: Join the largest employer in Devon, dedicated to world-class healthcare and community service.
- Benefits: Enjoy a supportive team environment with opportunities for growth and development.
- Why this job: Make a real difference in patient care while working in a dynamic and inclusive setting.
- Qualifications: Customer service or administration experience preferred; enthusiasm and dedication are key!
- Other info: Flexible working hours and a commitment to diversity and inclusivity.
The predicted salary is between 24000 - 36000 £ per year.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Role Summary
Provide a proactive and professional welcome to the ward reception, acting as the public face for the Royal Devon University Healthcare NHS Foundation Trust.
Deliver an efficient administrative and clerical service to the Ward Team.
Maintain effective communication to both patients, relatives and staff in order to ensure the smooth running of the ward; enhancing patient care.
Ensure all information is secure and confidentiality of information is maintained at all times.
Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy.
Ensure the professional image of the Trust is maintained at all times.
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role
Would you like the opportunity to work in a supportive team environment that provides the first point of contact for our medical reception or medical ward patients and visitors? If so, we would love to hear from you!
We currently consist of 16 medical wards, each housing a medical team consisting of HCAs, Nurses, Doctors, with the Ward Clerk being pivotal to the administrative support required. There will also be opportunities for you to work alongside other Ward Clerk colleagues throughout the Trust.
Ideally, you would have a background in customer service and/or administration, but more importantly, we are looking for candidates who are enthusiastic, dedicated and who wish to make a difference.
We actively encourage informal chats or departmental visits.
Working Pattern: 37.5 Hours, Monday to Friday.
Interview Date: Tuesday 7th October 2025
For further information please contact: Julie Woolley, Medicine Ward Clerk Team Leader on 07384 438200/ 01392 403136 – juliewoolley@nhs.net or Winnie Orchard, Medicine Ward Clerk Team Leader on 07771 885437/ 01392 404868 – winifred.orchard@nhs.net
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with ‘Priority’ and \’At Risk\’ status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
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Contact Detail:
Royal Devon University Healthcare NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ward Clerk
✨Tip Number 1
Familiarise yourself with the Royal Devon University Healthcare NHS Foundation Trust's values and mission. Understanding their commitment to inclusivity and patient care will help you align your responses during any informal chats or interviews.
✨Tip Number 2
Consider visiting the ward or reaching out for an informal chat with current Ward Clerks. This will not only give you insight into the role but also demonstrate your enthusiasm and proactive approach to potential employers.
✨Tip Number 3
Highlight your customer service skills in conversations. Since the role involves interacting with patients and relatives, showcasing your ability to handle distressed individuals with empathy will set you apart.
✨Tip Number 4
Network with professionals in the healthcare sector, especially those who work within the NHS. Building connections can provide valuable insights and may even lead to referrals for the Ward Clerk position.
We think you need these skills to ace Ward Clerk
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Ward Clerk position. Tailor your application to highlight how your skills and experiences align with these needs.
Highlight Relevant Experience: Emphasise any previous experience in customer service or administration. Provide specific examples of how you've successfully managed communication with patients or handled sensitive information, as this is crucial for the role.
Showcase Your Soft Skills: Since the role involves interacting with distressed and anxious patients, it's important to demonstrate your empathy and communication skills. Use your cover letter to share instances where you've provided excellent customer care.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for an administrative role.
How to prepare for a job interview at Royal Devon University Healthcare NHS Foundation Trust
✨Showcase Your Customer Service Skills
As a Ward Clerk, you'll be the first point of contact for patients and visitors. Highlight your previous customer service experience and how you've handled challenging situations with empathy and professionalism.
✨Understand the Role's Responsibilities
Familiarise yourself with the specific duties of a Ward Clerk, such as maintaining confidentiality and providing administrative support. Be prepared to discuss how you can contribute to the smooth running of the ward.
✨Demonstrate Effective Communication
Effective communication is key in this role. Prepare examples of how you've communicated clearly and effectively with both colleagues and customers, especially in high-pressure situations.
✨Emphasise Teamwork and Adaptability
The role involves working closely with various healthcare professionals. Share experiences that demonstrate your ability to work well in a team and adapt to changing circumstances, which is crucial in a healthcare setting.
