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- Tasks: Join our team to provide top-notch customer service via phone and email.
- Company: We're a growing healthcare company dedicated to improving sleep and respiratory health.
- Benefits: Enjoy hybrid work, a cash plan, exclusive discounts, and ongoing training.
- Why this job: Make a real difference in people's lives while working in a friendly, supportive environment.
- Qualifications: Must have excellent communication skills and at least two years of customer service experience.
- Other info: Our office is newly refurbished, just a 15-minute walk from the train station.
The predicted salary is between 30000 - 42000 £ per year.
This is an exciting opportunity to join a growing private healthcare company focused on sleep and respiratory health. The company has a small, friendly team that works together to make a difference in people's lives. It has outstanding reviews on Trustpilot because it excels in providing the very best care and advice.
The company seeks a Customer Services Representative to join their friendly team.
This is a full-time role, Monday to Friday. This is intended to be a hybrid working role, with typically three office days and two remote working days per week.
Responsibilities:
- Providing outstanding customer service through phone and email.
- Taking telephone orders and payments.
- Processing returns and refunds.
- Supporting the sleep test team with their processes.
- Some general data entry / admin tasks as needed.
Essential skills:
- Excellent written and verbal communication skills.
- Ability to problem solve and take ownership.
- Self-motivated team player.
- Attention to detail.
- Can-do, positive attitude.
- Minimum two years of customer service experience (office or retail).
Company benefits include a SimplyHealth cash plan, exclusive discounts with numerous retailers and services, and a company pension.
Ongoing training will be provided to maintain your career development and progression.
Full training and a company laptop, headset, and other required equipment will be provided.
Their newly refurbished and air-conditioned office in Woking is a 15-minute walk from the train station and town centre. Free car parking is provided.
If you are a suitable candidate and would like to be considered for this opportunity, please do not hesitate to apply.
Locations
Customer Service Representative employer: Intus Healthcare Ltd
Contact Detail:
Intus Healthcare Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarize yourself with the healthcare industry, especially in sleep and respiratory health. Understanding the specific challenges and needs of customers in this field will help you provide better service and demonstrate your commitment to the role.
✨Tip Number 2
Highlight your problem-solving skills during the interview. Prepare examples of how you've successfully resolved customer issues in the past, as this will show that you can take ownership and handle challenges effectively.
✨Tip Number 3
Emphasize your ability to work both independently and as part of a team. Since this role involves hybrid working, showcasing your self-motivation and teamwork skills will make you a more attractive candidate.
✨Tip Number 4
Prepare to discuss your attention to detail. In customer service, small mistakes can lead to big problems, so be ready to share instances where your meticulousness has positively impacted customer satisfaction.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially any roles where you've demonstrated excellent communication skills and problem-solving abilities. Use specific examples to showcase your achievements.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention why you are drawn to their focus on sleep and respiratory health, and how your positive attitude and self-motivation align with their team culture.
Highlight Relevant Skills: In your application, emphasize your attention to detail and ability to take ownership of tasks. Provide examples of how you've successfully handled customer inquiries or resolved issues in previous positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Representative.
How to prepare for a job interview at Intus Healthcare Ltd
✨Show Your Customer Service Skills
Be prepared to discuss your previous customer service experience in detail. Highlight specific examples where you provided outstanding service, resolved issues, or went above and beyond for a customer.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you faced challenges in customer service and how you overcame them. This will showcase your ability to take ownership and find solutions, which is essential for this role.
✨Emphasize Teamwork and Communication
Since the company values a friendly team environment, be ready to talk about how you work well with others. Share experiences that demonstrate your excellent written and verbal communication skills.
✨Exude a Positive Attitude
A can-do attitude is crucial for this position. During the interview, maintain a positive demeanor and express enthusiasm for the role and the company's mission in sleep and respiratory health.
