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For Companies At a Glance
- Tasks: Welcome guests, manage check-ins, and assist with inquiries in a fast-paced hotel environment.
- Company: Join LGH Hotels Management, a leader in the UK hospitality industry with 42 hotels.
- Benefits: Enjoy employee discounts, free meals, wellness support, and flexible working hours.
- Why this job: Be the face of hospitality, create memorable experiences, and work in a vibrant team culture.
- Qualifications: Excellent communication skills, multitasking ability, and prior experience in hotel operations required.
- Other info: Work in a beautiful location near Cambridge, with opportunities for growth in the hospitality sector.
The predicted salary is between 24000 - 36000 £ per year.
Receptionist – Cambridge
Receptionist Holiday Inn Cambridge Check out the hotel on our virtual tour!
The Opportunity
Are you passionate about hospitality and providing exceptional guest experiences? We are seeking an enthusiastic and welcoming individual to join our team as a Hotel Receptionist.
As the first point of contact for guests, you will be responsible for providing a warm and friendly welcome, ensuring a seamless check-in process, and assisting guests throughout their stay with any queries or requests. You will also handle incoming calls, make reservations, and provide guests with information about the hotel and local area.
To be successful in this role, you should have excellent communication skills, both written and verbal, be able to multitask and prioritize effectively and be comfortable working in a fast-paced environment. You should be computer literate and able to operate hotel reservation systems, possess a high level of attention to detail, and have a positive and professional attitude.
If you are passionate about hospitality and have the desire to deliver exceptional guest experiences, we would love to hear from you.
Benefits
- Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
- Shopping discounts – ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
The Ideal Candidate
You will possess excellent communication and interpersonal skills, with a friendly and welcoming demeanor. You should have a positive attitude, be proactive and approachable, and possess a strong sense of professionalism.
You should be highly organised and detail-oriented, with the ability to multitask and prioritize your workload. And should be able to handle a busy reception area, manage guest inquiries, and deal with any complaints effectively.
You will have prior experience working in a similar role, with knowledge of hotel operations and reservation systems. They should have excellent computer skills and be proficient in using software such as MS Office, Excel, and Outlook.
In addition, you should be able to work well under pressure, be flexible and adaptable to changes, and be willing to work flexible hours, including weekends and holidays. They should also possess a passion for the hospitality industry and a commitment to delivering exceptional customer service.
Hotel
The Holiday Inn Cambridge is perfectly situated by a serene lake in Impington, offering guests a peaceful retreat amidst rolling countryside while still being conveniently close to the heart of Cambridge. Just 2 miles from central Cambridge’s colleges, shops, museums, and theatres, the hotel features 100 luxurious bedrooms and a variety of dining options, including the Junction Restaurant and Bar, and the lobby lounge.
The hotel’s Academy conference centre boasts 10 meeting rooms, making it an ideal location for corporate events. Additionally, the extensive health and fitness club ensures guests can maintain their fitness routine during their stay. Our tranquil hotel truly feels like a home away from home
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Receptionist - Cambridge employer: LGH - Holiday Inn
Contact Detail:
LGH - Holiday Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Cambridge
✨Tip Number 1
Familiarize yourself with the Holiday Inn Cambridge and its offerings. Understanding the hotel's amenities, dining options, and local attractions will help you provide better information to guests and show your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Being able to articulate your thoughts clearly and maintain a friendly demeanor is crucial for a receptionist role.
✨Tip Number 3
Get comfortable with hotel reservation systems and common software like MS Office, Excel, and Outlook. Familiarity with these tools will boost your confidence during the interview and demonstrate your readiness for the job.
✨Tip Number 4
Showcase your ability to multitask by sharing examples from previous experiences where you successfully managed multiple responsibilities. This will highlight your organizational skills and ability to thrive in a fast-paced environment.
We think you need these skills to ace Receptionist - Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasize your communication skills, attention to detail, and any previous roles that involved multitasking in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to providing exceptional guest experiences. Mention specific examples from your past work that demonstrate your ability to handle guest inquiries and manage a busy reception area.
Highlight Technical Skills: Since the role requires proficiency in hotel reservation systems and software like MS Office, make sure to mention your technical skills clearly. If you have experience with specific hotel management software, include that as well.
Show Enthusiasm: In both your CV and cover letter, convey your enthusiasm for the role and the hospitality industry. Let them know why you want to work at Holiday Inn Cambridge specifically and how you can contribute to their team.
How to prepare for a job interview at LGH - Holiday Inn
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create exceptional guest experiences in previous roles.
✨Demonstrate Excellent Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and confidently. Be prepared to answer questions about how you would handle guest inquiries or complaints effectively.
✨Highlight Your Multitasking Abilities
The reception area can get busy, so be ready to discuss how you prioritize tasks and manage multiple responsibilities at once. Provide examples from past experiences where you successfully juggled various duties.
✨Familiarize Yourself with Hotel Operations
Research the Holiday Inn Cambridge and its services before the interview. Understanding the hotel's operations and being able to discuss them will show your genuine interest in the position and help you stand out.
