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For Companies At a Glance
- Tasks: Manage properties, handle anti-social behaviour cases, and develop estate action plans.
- Company: Join a supportive team focused on community and housing management.
- Benefits: Enjoy competitive pay, professional development, and a collaborative work environment.
- Why this job: Make a real impact in your community while growing your skills with experienced peers.
- Qualifications: Experience in tenancy management and anti-social behaviour cases is essential.
- Other info: Evening meetings and reception duty may be required on a rota basis.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a proactive and customer-focused Neighbourhood Housing Officer to manage a patch of properties and deliver high-quality housing management services. You will be responsible for tenancy sustainment, estate management, and building strong relationships with residents and partner agencies to create safe, well-maintained neighbourhoods. Key Responsibilities Manage a neighbourhood patch and act as the main point of contact for residents Carry out tenancy sign-ups, starter tenancy visits, and ongoing tenancy management Respond to and manage anti-social behaviour and neighbour disputes Ensure estates and communal areas are safe, clean, and well maintained Identify and address tenancy breaches, safeguarding concerns, and risks Coordinate repairs and maintenance and work closely with contractors Support residents to sustain their tenancies, including referrals to support services Manage low-level rent arrears in partnership with income teams Promote resident engagement and community involvement Ensure compliance with housing, health and safety, and fire safety requirements Maintain accurate case records and meet performance targets About You Experience in neighbourhood or housing management Knowledge of housing legislation and tenancy management best practice Strong communication, conflict resolution, and case management skills Ability to work independently, manage a caseload, and prioritise effectively Confident working with residents from diverse backgrounds IT literate with experience using housing management systems If you have the relevent skills then please apply today!
Contact Detail:
Ackerman Pierce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Housing Officer
✨Tip Number 1
Network with current and former Neighbourhood Housing Officers. Reach out on platforms like LinkedIn to gain insights about the role and the team dynamics at StudySmarter. This can give you a better understanding of what the hiring manager is looking for.
✨Tip Number 2
Familiarise yourself with local housing policies and anti-social behaviour regulations. Being well-versed in these areas will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 3
Prepare to discuss specific examples from your past experience managing tenancy issues and anti-social behaviour cases. Having clear, concise stories ready will help you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Show your enthusiasm for community engagement by researching local initiatives or groups related to housing and neighbourhood improvement. Mentioning these during your conversations can highlight your proactive approach and genuine interest in the role.
We think you need these skills to ace Neighbourhood Housing Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in tenancy management and dealing with anti-social behaviour cases. Use specific examples that demonstrate your ability to manage a busy patch effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the team. Mention how your previous experiences align with the responsibilities outlined in the job description, particularly your ability to develop estate action plans and manage caseloads.
Showcase Relevant Experience: When detailing your work history, focus on your recent experience within a Local Authority or Housing Association. Highlight any specific achievements related to managing anti-social behaviour cases and how you successfully resolved them.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of Neighbourhood Housing Officer.
How to prepare for a job interview at Ackerman Pierce
✨Showcase Your Experience
Be prepared to discuss your previous experience managing properties and handling anti-social behaviour cases. Highlight specific examples where you successfully resolved issues or improved tenant satisfaction.
✨Demonstrate Your Problem-Solving Skills
Expect questions that assess your ability to handle challenging situations. Prepare to share how you've developed estate action plans or managed difficult cases, showcasing your critical thinking and adaptability.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities of a Neighbourhood Housing Officer. Be ready to discuss how you would approach tenancy management, estate maintenance, and community engagement.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, support available for officers, and the challenges they face. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
