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For Companies At a Glance
- Tasks: Join our Operations Control team to manage patient transport efficiently and ensure high-quality service.
- Company: Be part of a thriving Patient Transport Business experiencing rapid growth in a rewarding sector.
- Benefits: Enjoy a full-time role with set hours, Monday to Friday, from 3 PM to midnight.
- Why this job: Make a real impact by ensuring safe patient journeys while working in a dynamic environment.
- Qualifications: Experience with the CLERIC APTS system is essential; multitasking and communication skills are a must.
- Other info: This role offers a chance to work closely with healthcare professionals and enhance patient satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Controller – Private Patient Transport Business.
An opportunity to join a thriving snd successful Patient Transport Business who are going through exponential growth in this competitive, yet very rewarding sector.
It is an essential requirement of the role that you have experience (past or present) of the CLERIC APTS system.
The role is full-time, 5 days a week Monday to Friday with the hours being set from 15.00pm – Midnight.
Job Description:
The Controller works as part of the Operations Control team that plans and allocates the booked journeys to the Crews in a timely and efficient way providing support to Patient, Clients and Operations Patient Transfer teams in preparing and booking patient journeys, resolve potential issues with the Head of Operations/Service Delivery Managers. To ensure the effective use of resources and the delivery of safe and effective care.
The Controller will prepare, organise, and prioritise the work ensuring that high quality of service is being rendered to its patients / clients, thereby, ensuring better customer satisfaction and report into the Head of Operations / Service Delivery Managers.
Key Responsibilities:
Ensure the right vehicle is in the right place at the right time and handle requests for patients, transport from healthcare professionals and record patients’ details accurately using designated programme.
Communicate with GPs, medical and non-medical heath centre staff, ACA’s/HDU crews, hospital departments and other healthcare professionals to log the transport bookings/jobs.
Ensure the type of vehicle is appropriate for each patient, depending on their mobility and state of health information / plan the trip to make efficient use of the vehicles / drivers.
Work under pressure, think fast and multi-task, keeping running check on the service and location of all vehicles in your control.
Utilise and operate the Cleric system within control room, ensuring that all bookings are processed in timely manner, as necessary call ahead of the proposed bookings.
Manage day control by ensuring all KPIs are met on a contract-by-contract basis and times are correctly inputted by crews.
Ensure all crews have logged in and are available as planned, report issues and identify resourcing shortfalls, and liaise with the respective Service Delivery Manager.
Deliver a responsive and pro-active response on the phone and input accurate details onto the Cleric Operational Software.
Be a key part of supporting the ACA’s and Service Delivery Manager as required to ensure they have an escalation process for any on the day bookings and issues.
Be a pro-active link with clients and stakeholders to inspire confidence in the service.
If you have the right experience and this opportunity appeals to you then please send your CV over at your eareist convenience.
Controller employer: Hunter Heywood Ltd.
Contact Detail:
Hunter Heywood Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Controller
✨Tip Number 1
Familiarize yourself with the CLERIC APTS system before applying. Since it's a crucial requirement for the role, having hands-on experience or knowledge about how it works will give you a significant edge during the interview process.
✨Tip Number 2
Highlight your ability to work under pressure and manage multiple tasks simultaneously. Prepare specific examples from your past experiences that demonstrate your skills in these areas, as they are essential for the Controller position.
✨Tip Number 3
Showcase your communication skills, especially in dealing with healthcare professionals. Being able to effectively communicate with GPs and other staff is key, so think of instances where you've successfully navigated similar interactions.
✨Tip Number 4
Research the Patient Transport Business sector and understand its challenges and opportunities. This knowledge will not only help you in interviews but also show your genuine interest in the role and the company.
We think you need these skills to ace Controller
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience with the CLERIC APTS system in your CV and cover letter. This is a crucial requirement for the role, so provide specific examples of how you've used this system in past positions.
Showcase Your Communication Skills: Since the role involves communicating with various healthcare professionals, highlight your communication skills. Include examples of how you've effectively interacted with clients or colleagues in previous roles.
Demonstrate Problem-Solving Abilities: The job requires quick thinking and multi-tasking under pressure. In your application, mention situations where you successfully resolved issues or managed multiple tasks simultaneously.
Tailor Your Application: Customize your CV and cover letter to reflect the key responsibilities and requirements mentioned in the job description. Use similar language and terminology to show that you understand the role and its demands.
How to prepare for a job interview at Hunter Heywood Ltd.
✨Show Your Experience with the CLERIC APTS System
Make sure to highlight your experience with the CLERIC APTS system during the interview. Be prepared to discuss specific instances where you effectively utilized this system to manage bookings and improve operational efficiency.
✨Demonstrate Your Multi-Tasking Skills
Since the role requires working under pressure and managing multiple tasks, be ready to provide examples of how you've successfully handled similar situations in the past. This will show your ability to think quickly and prioritize effectively.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, especially when discussing how you would interact with healthcare professionals and clients to ensure smooth operations.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your interest in the role and the company. Consider asking about the team dynamics, challenges they face in patient transport, or how success is measured in this position.
