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- Tasks: Manage customer enquiries, support order processes, and resolve complaints to enhance satisfaction.
- Company: Join TATA Steel, a leading manufacturer with a commitment to quality and customer service.
- Benefits: Enjoy a competitive salary, paid holidays, career support, and exclusive discounts.
- Why this job: This role offers hands-on experience in a dynamic environment with potential for growth.
- Qualifications: Experience in customer service and familiarity with SAP are essential; strong communication skills required.
- Other info: Hybrid work model after 12 weeks; full-time hours with flexible start times.
Do you have experience working with order fulfilment, transport or logistics? Do you have experience using SAP? Are you based in or around Corby?
Before applying for this role, please read the following information about this opportunity found below.
We have a 6-month fixed-term role available in Corby for TATA Steel. This position is ideal for someone with strong customer service skills who is organised, responsive, and adaptable.
As a Manufacturing Administrator, you will be the day-to-day operational interface between our customers and the internal organisation. This role focuses on managing customer enquiries, supporting order processes, and resolving complaints, ultimately driving customer satisfaction.
Role- Manufacturing Administrator
Location: Tata Steel Corby, Weldon Rd, Corby NN17 5UA (hybrid, on-site for 4-5 days per week initially, then 2-3 days remote after 12 weeks)
Rate: £26,606 per annum / £14.00 per hour (PAYE)
Contract Length: 6 months, with potential for extension
Shift Pattern: Full-time, 36.5 hours per week (9:00 AM start with flexible hours based on business needs)
Key Responsibilities:
* Customer Relationship Management: Build and maintain relationships with Account Managers and customers, offering support on orders, changes, complaints, and reporting.
* Enquiry & Complaint Handling: Respond to customer enquiries promptly, ensuring timely and satisfactory resolutions.
* Order Fulfilment: Collaborate with Supply Chain to manage order processing, prioritisation, and delivery according to service level requirements.
* Service Reporting: Generate reports to support internal reviews and customer evaluations, offering insights and potential improvements.
Essential Requirements:
* Experience: Proven experience in customer-facing roles, including order management, complaint resolution, and enquiry handling.
* Technical Skills: Familiarity with SAP (Must have) and Excel for data management is preferred.
* Communication: Excellent verbal and written communication skills with the ability to work effectively across all levels.
* Experience within a manufacturing or similar environment
Desirable Skills:
* Proficiency in Excel for reporting and data insights.
Benefits:
* Competitive salary with paid holidays
* Comprehensive CV advice and career support
* Exclusive online discounts on dining, shopping, and more
* Referral bonus of £300 for each successful candidate you refer
* Potential for career advancement and permanent roles
Does this role sound like a match? Apply today! If your profile aligns with our requirements, a team member will be in touch to discuss the next steps
Manufacturing Administrator employer: Randstad Delivery
Contact Detail:
Randstad Delivery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manufacturing Administrator
✨Tip Number 1
Make sure to highlight your experience with order fulfilment and logistics in any conversations you have. This role is all about managing customer enquiries and supporting order processes, so demonstrating your relevant experience will set you apart.
✨Tip Number 2
Familiarize yourself with SAP if you haven't already. Since it's a must-have for this position, being able to discuss your proficiency or willingness to learn can show your commitment to the role.
✨Tip Number 3
Prepare examples of how you've successfully handled customer complaints or enquiries in the past. Being able to share specific instances where you resolved issues will demonstrate your strong customer service skills.
✨Tip Number 4
Since this role involves generating reports, brush up on your Excel skills. Being able to talk about your experience with data management and reporting can give you an edge in the interview process.
We think you need these skills to ace Manufacturing Administrator
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience in order fulfilment, transport, or logistics. Mention specific examples of how you've successfully managed customer enquiries and resolved complaints in previous roles.
Showcase Technical Skills: Since familiarity with SAP is a must, be sure to detail your experience using this software. If you have proficiency in Excel, mention how you've used it for data management or reporting in past positions.
Demonstrate Customer Service Skills: As the role requires strong customer service skills, provide examples of how you've built and maintained relationships with customers or account managers. Highlight your ability to respond promptly to enquiries and ensure customer satisfaction.
Tailor Your Application: Customize your CV and cover letter to reflect the key responsibilities and essential requirements listed in the job description. Use similar language to demonstrate that you understand the role and its expectations.
How to prepare for a job interview at Randstad Delivery
✨Showcase Your Customer Service Skills
Since the role emphasizes strong customer service, be prepared to share specific examples of how you've successfully handled customer inquiries and resolved complaints in previous positions.
✨Demonstrate Your SAP Knowledge
Make sure to highlight your experience with SAP during the interview. Be ready to discuss how you've used it in past roles, particularly in relation to order management and logistics.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to prioritize tasks or manage conflicting demands, and explain how you navigated those situations.
✨Research TATA Steel and Its Operations
Familiarize yourself with TATA Steel's operations and values. Understanding their business model and how your role as a Manufacturing Administrator fits into their overall strategy will show your genuine interest in the position.
