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- Tasks: Deliver exceptional service to lounge guests and maintain high cleanliness standards.
- Company: Join a leading Airline Catering company at Heathrow Airport, aiming for top inflight service.
- Benefits: Earn £12 - £13.50 per hour while working in a dynamic airport environment.
- Why this job: Be part of an exciting team that enhances guest experiences in a bustling airport.
- Qualifications: Passion for hospitality and attention to detail are essential.
- Other info: Ideal for those looking to grow in the hospitality industry.
Lounge Host/Hostess Salary: £12 – £13.50 per hour Location: Heathrow Airport, London Employer: Staffing Match Position Overview: Staffing Match is proud to work with a leading Airline Catering company striving to be the UK’s top inflight service provider. To support this goal, we are recruiting a dedicated, customer-focused Lounge Host/Hostess to join our Heathrow Airport team. This role is ideal for those passionate about hospitality, with keen attention to detail and a commitment to delivering premium service. As part of a dynamic team, you will provide first-class hospitality to passengers from all airline classes, including First Class, Business Class, and VIP guests. Be part of an exciting role where your efforts contribute to outstanding guest experiences in one of the busiest airports in the world! Key Responsibilities Deliver exceptional silver service to lounge guests. Build positive and cooperative relationships with team members. Maintain impeccable cleanliness and food presentation standards. Coordinate with chefs to handle special requests from guests. Provide warm greetings and assist guests with professionalism. Look for opportunities to enhance the guest experience proactively. Represent the company with professionalism and excellence. Candidate Requirements
Lounge Host/Hostess employer: Staffing Match - London Industrial Careers
Contact Detail:
Staffing Match - London Industrial Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lounge Host/Hostess
✨Tip Number 1
Familiarize yourself with the specific airline and its services. Understanding their brand values and customer expectations will help you tailor your approach during the interview and demonstrate your commitment to providing exceptional service.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service roles. Be ready to share specific examples of how you've gone above and beyond to enhance guest experiences, as this will resonate well with the hiring team.
✨Tip Number 3
Showcase your teamwork skills. Since you'll be working closely with chefs and other staff, emphasize your ability to collaborate effectively and maintain a positive atmosphere, which is crucial in a fast-paced environment like an airport lounge.
✨Tip Number 4
Prepare to discuss how you handle challenging situations. Being able to remain calm and professional under pressure is key in the hospitality industry, especially in a busy setting like Heathrow Airport.
We think you need these skills to ace Lounge Host/Hostess
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasize any previous roles where you provided exceptional service, especially in a fast-paced environment like an airport.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your attention to detail. Mention specific examples of how you've gone above and beyond to enhance guest experiences in past roles.
Highlight Teamwork Skills: Since the role involves working closely with a team, emphasize your ability to build positive relationships with colleagues. Share examples of successful teamwork from your previous jobs.
Showcase Professionalism: In your application, convey your commitment to professionalism and excellence. Discuss how you represent previous employers and how you plan to uphold the same standards in this role.
How to prepare for a job interview at Staffing Match - London Industrial Careers
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any relevant experiences that highlight your commitment to providing excellent service, especially in high-pressure environments like airports.
✨Demonstrate Attention to Detail
Since the role requires keen attention to detail, be prepared to discuss specific examples where you maintained high standards in cleanliness and food presentation. This will show that you understand the importance of these aspects in delivering premium service.
✨Highlight Teamwork Skills
The position involves working closely with a dynamic team. Be ready to talk about your experiences collaborating with others, resolving conflicts, and building positive relationships in previous roles. This will demonstrate your ability to contribute to a cooperative work environment.
✨Prepare for Guest Interaction Scenarios
Think of potential scenarios you might encounter while interacting with guests, such as handling special requests or addressing complaints. Practice how you would respond professionally and warmly, showcasing your ability to enhance the guest experience.
