Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customer queries and ensure smooth communication.
- Company: Join a friendly, growing manufacturing company in West Bromwich.
- Benefits: Enjoy company training, great progression opportunities, and a competitive salary.
- Why this job: This role offers a supportive team culture and valuable experience in customer service.
- Qualifications: Previous office-based customer service experience and strong IT skills are required.
- Other info: Work hours are Monday to Friday, 8.30am-5.00pm.
We are recruiting for a Customer Service Advisor role based in the West Bromwich area.
Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity
This is a great opportunity to join a friendly and supportive team within a growing manufacturing company.
The role offers company training and excellent potential for progression.
Salary – £26-28K
Hours – 8.30am-5.00pm Monday to Friday
Main Duties:
First point of contact for customer queries
Answering a range of internal and external calls.
Escalating problems internally when required
Following up delivery schedules, identifying products required by the customer and ensuring queries are dealt with in a proactive and timely manner.
Tracking outstanding deliveries and liaising with site managers/transport team.
Processing customer orders & raising additional items required to resolve aftercare issues.
Requirements:
Previous office based customer service experience in a fast paced environment.
Strong IT and administration skills
Excellent verbal and written communication skills
Willing to learn, flexible and adaptable
Strong problem solving skills
Customer Service Advisor employer: ST Selection
Contact Detail:
ST Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with common customer service scenarios and solutions. This will help you demonstrate your problem-solving skills during the interview, showing that you're proactive and ready to tackle customer queries.
✨Tip Number 2
Research the company’s products and services thoroughly. Understanding what they offer will allow you to answer questions confidently and show your genuine interest in the role.
✨Tip Number 3
Practice your communication skills by engaging in mock interviews or role-playing customer service scenarios with friends. This will help you articulate your thoughts clearly and effectively during the actual interview.
✨Tip Number 4
Be prepared to discuss your previous customer service experiences in detail. Think of specific examples where you successfully resolved issues or improved customer satisfaction, as this will highlight your relevant experience.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience, especially in fast-paced environments. Emphasize your strong IT and administration skills, as well as your problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and willingness to learn. Mention specific examples of how you've successfully handled customer queries or resolved issues in the past.
Highlight Relevant Skills: In your application, clearly outline your verbal and written communication skills. Provide examples of how you've effectively escalated problems and followed up on delivery schedules in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ST Selection
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer service roles, especially in fast-paced environments. Highlight specific examples where you successfully resolved customer queries or escalated issues effectively.
✨Demonstrate Strong Communication Skills
Since excellent verbal and written communication skills are crucial for this role, practice articulating your thoughts clearly. You might be asked to explain how you would handle a difficult customer, so think through your responses.
✨Highlight Your Problem-Solving Abilities
Prepare to share instances where you've identified problems and implemented solutions. This could involve tracking deliveries or managing customer expectations, so have relevant examples ready.
✨Express Your Willingness to Learn
The company values adaptability and a willingness to learn. Be sure to convey your enthusiasm for training opportunities and your readiness to grow within the role and the company.
