Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers find solutions for overdue payments and manage accounts professionally.
- Company: Join a leading financial services organisation committed to positive customer outcomes.
- Benefits: Enjoy 33 days holiday, birthday off, bonuses, and a solid pension plan.
- Why this job: Be part of a supportive team with clear career progression and hybrid working options.
- Qualifications: Previous collections experience preferred; strong customer service skills are essential.
- Other info: Flexible shifts with a mix of office and remote work after training.
The predicted salary is between 18400 - 20000 £ per year.
Anderson Knight is delighted to be supporting a leading financial services organisation in the recruitment of a Collections Agent. This is an excellent opportunity for someone who enjoys problem-solving, building customer relationships, and working in a supportive team environment. You’ll play a key role in helping customers who have fallen behind on payments, guiding them towards fair and sustainable solutions. Location: Glasgow – Hybrid (after training & probation) Salary: £23,000 – £25,000 DOE Working hours: • Monday to Friday (rotational shifts): o 8am–4pm for 3 weeks o 12pm–8pm for 1 week • Weekend cover: 1 in every 4 weekends (Saturday or Sunday, 9am–5pm or 10am–6pm) – with a day off in lieu. • Hybrid working: Following training and successful probation, typically 2 days in the office and 3 days from home. What you’ll be doing: • Managing customer accounts in arrears with empathy, professionalism, and in line with company and regulatory standards. • Handling inbound and outbound calls, maintaining accurate records and delivering a positive customer experience. • Conducting income and expenditure assessments to agree suitable repayment plans. • Negotiating effectively while always focusing on fair and positive customer outcomes. • Meeting performance targets and addressing challenges proactively. What we’re looking for: • Previous collections or similar experience is desirable, but not essential. • Strong customer service skills and the ability to handle sensitive conversations. • A clear understanding of Treating Customers Fairly (TCF) principles. • Excellent communication skills with strong attention to detail. • A positive, open, and solutions-focused attitude. Benefits: • 33 days’ holiday (25 days annual leave + 8 public holidays). • An additional day off on your birthday. • Discretionary bonus scheme. • 15% pension contribution. • Private medical insurance and eyecare support. Please send your CV in confidence to apply
Contact Detail:
Anderson Knight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Agent
✨Tip Number 1
Familiarise yourself with the Treating Customers Fairly (TCF) principles, as this is crucial for a Collections Agent role. Understanding these principles will not only help you in your day-to-day tasks but also demonstrate to us that you are committed to providing fair and transparent service.
✨Tip Number 2
Brush up on your telephone communication skills. Since you'll be handling inbound and outbound calls, practice building rapport and negotiating effectively. This will show us that you can handle customer interactions professionally and work towards positive outcomes.
✨Tip Number 3
Be prepared to discuss your previous experience in collections or similar roles during the interview. Highlight specific examples where you've successfully managed customer accounts in arrears and achieved positive resolutions, as this will set you apart from other candidates.
✨Tip Number 4
Show your flexibility and willingness to adapt to the rotational shifts required for this position. Mention any past experiences where you've successfully managed varying schedules, as this will reassure us that you're ready for the demands of the role.
We think you need these skills to ace Collections Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in collections or customer service. Use specific examples that demonstrate your ability to manage accounts in arrears and achieve positive outcomes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Treating Customers Fairly (TCF) principles. Explain how your approach aligns with the company's values and how you can contribute to their success.
Highlight Communication Skills: In your application, emphasise your excellent telephone communication skills. Provide examples of how you've built rapport with customers and negotiated effectively in previous roles.
Show Flexibility: Since the role requires flexibility in working hours, mention your availability and willingness to work rotational shifts, including weekends. This shows your commitment to meeting the company's needs.
How to prepare for a job interview at Anderson Knight
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Collections Agent. Familiarise yourself with the key tasks such as managing customer accounts in arrears and conducting income assessments. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
Since excellent telephone communication is crucial for this role, practice articulating your thoughts clearly. Be prepared to discuss how you've built rapport with customers in previous roles and how you handle difficult conversations.
✨Demonstrate Flexibility
Given the rotational shifts and weekend requirements, highlight your flexibility and willingness to adapt to different schedules. Share examples from your past experiences where you successfully managed changing work hours.
✨Familiarise Yourself with TCF Principles
Understanding Treating Customers Fairly (TCF) principles is essential for this position. Be ready to explain what TCF means to you and how you would apply these principles in your role as a Collections Agent.
