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- Tasks: Lead a team of six in driving bookings through inbound and outbound calls.
- Company: Join a prestigious car dealership known for its success and awards.
- Benefits: Enjoy 25 days holiday, discounts, pension scheme, and free event tickets.
- Why this job: Be part of a dynamic team focused on customer service and sales growth.
- Qualifications: Previous experience in a similar role and strong communication skills are essential.
- Other info: Work Monday to Friday with occasional Saturday shifts; competitive salary with OTE.
Call Centre Supervisor
Prestige Franchised Dealership
Preston
Due to expansion, our client is looking to recruit a Call Centre Supervisor within their prestigious car dealership.
The objective of the position is to lead the team of six in driving work into our Aftersales departments at Preston and Blackburn, creating bookings from inbound and out bound calls.
The successful candidate will be an excellent communicator who is driven, has a passion for customer service, with an outstanding telephone manner and be able to show the following qualities and knowledge:
Direct the Retention Team and develop and agree outbound sales activity
Maximise direct selling time
Help to develop and implement Marketing activity
Support the team in achieving goals in a timely manner
Ability to analyse statistics and management information
Experience of managing people
Commercial awareness
Enthusiastic
Self motivated
Ability to work under pressure
Previous experience in this or a similar role is essential, and a sales background would be a distinct advantage.
Working days are Monday to Friday 8:30am – 5:30pm with an unpaid break of one hour; along with Saturdays 8:30am – 12:30pm on a rota basis. (1 in 6)
29k Basic – 44k OTE
As you will be working with a highly successful and award-winning Retailer, the position offers:
25 days holiday (plus bank holidays)
Additional day\’s holiday for your birthday
Discount retail shopping platform
Preferential family rates
Company pension scheme
Death in Service policy
Work wear supplied
Childcare voucher scheme
Cycle to work scheme
Training, coaching and development funded
Incentives and rewards
Free tickets to local and national events
Staff social events
On site car parking
Who are you applying to?
The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you\’ll be dealing with a person, not just a consultant!
Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission
Call Centre Supervisor employer: The Solution Auto
Contact Detail:
The Solution Auto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Supervisor
✨Tip Number 1
Make sure to highlight your leadership skills during the interview. As a Call Centre Supervisor, you'll be leading a team, so demonstrating your ability to motivate and guide others will set you apart.
✨Tip Number 2
Familiarize yourself with the latest trends in customer service and sales strategies. Being knowledgeable about effective techniques can show your potential employer that you're proactive and ready to implement new ideas.
✨Tip Number 3
Prepare to discuss your experience with analyzing statistics and management information. This role requires a strong understanding of performance metrics, so being able to speak confidently about your analytical skills is crucial.
✨Tip Number 4
Show enthusiasm for the automotive industry. Research the company and its values, and express your passion for cars and customer service during your conversation. This can help you connect with the interviewer on a personal level.
We think you need these skills to ace Call Centre Supervisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Call Centre Supervisor position. Understand the key responsibilities and required skills, such as team leadership, customer service passion, and sales experience.
Tailor Your CV: Customize your CV to highlight relevant experience in call centre management or similar roles. Emphasize your communication skills, ability to work under pressure, and any previous sales achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you have successfully led teams or improved customer service in past positions.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at The Solution Auto
✨Show Your Leadership Skills
As a Call Centre Supervisor, you'll be leading a team. Be prepared to discuss your previous experience in managing people and how you motivated your team to achieve their goals.
✨Demonstrate Your Customer Service Passion
Highlight your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to ensure customer satisfaction in past roles.
✨Prepare for Sales-Related Questions
Since a sales background is advantageous, be ready to talk about your sales experience. Discuss strategies you've used to maximize direct selling time and how you've contributed to outbound sales activities.
✨Familiarize Yourself with Key Metrics
Understanding statistics and management information is crucial for this role. Brush up on relevant metrics and be prepared to discuss how you've used data to drive performance improvements in your previous positions.
