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- Tasks: Manage client relationships and ensure exceptional service delivery in the healthcare sector.
- Company: Join MGG Health, a leader in flexible staffing solutions for the NHS and healthcare providers.
- Benefits: Enjoy a competitive salary, generous leave, paid volunteering, and well-being support.
- Why this job: Make a real impact in healthcare while working in a supportive and diverse environment.
- Qualifications: Experience in healthcare recruitment and strong data analysis skills are essential.
- Other info: We celebrate diversity and encourage applications from all backgrounds, including those with disabilities.
If you\’re interested and passionate about working as part of a team who cares about making a difference whilst providing exceptional services to clients and candidates, then join our MGG Health family which contains brands such as Medacs Healthcare, Global Medics and Litmus Solutions.
We are currently recruiting for a Client Manager to work onsite in Kings Lynn. To be successful in this post you must have a background in the Healthcare sector/NHS experiece.
Litmus Workforce Solutions is a provider of flexible staffing solutions that empower NHS Trusts, Health Boards, and other healthcare providers to optimise their workforces. With operations across the United Kingdom and Ireland, we work in close partnership with our clients to deliver successful staffing solutions, designed to maximise resources, minimise costs and optimise the efficient delivery of patient care.
You will be managing the supply of candidates through the Managed Service with regular contact and client relationship building.
Here\’s some of the key responsibilities:
- Deliver all SLA requirements ensuring all parties are working within the spirit of the contract, all aspects of contract delivery managed and met
- Monitor and review performance against all SLA requirements by proactively analysing data and creating improvement plans where required
- Manage and develop client relationships at all levels
- Work closely with client stakeholders
- Take ownership of all client requirements, resolve client queries and complaints, and act as a first point of contact for all client/supplier queries
- Analyse client and market trends to identify opportunities for further savings and areas for development of the service
- Manage the team to ensure shift requirements and cascades to all agreed suppliers
- Maintain an in Depth understanding of the software platforms related to the role for Client, Supplier and Candidate
- Support the client, supplier and candidate with issues using any software or system providing further training if required
- Provide feedback on agency performance in support of Agency Supplier reviews conducted by the Supply Chain Team
- Own and create an ongoing continuous improvement plan
- Liaise with the sales team to identify and support new opportunities
- Line Manage, Develop and Support the team reporting into the role
- Support Accounts and Billing with queries
- Ensure candidates regularly submit timesheets and the team develop strong working relationships with all Supply Partners to maximise candidate flow
ABOUT YOU
Ideally you will understand the healthcare and recruitment sector markets, have previous experience running multi-channel accounts, liaising with Senior Stakeholders, people management and be comfortable with complex data analysis and presentations.
When joining MGG Health you will have access to a range of benefits that we have on offer:
- Salary 40k-50k + bonus
- 25 days annual leave rising to 30 days with length of service plus public holidays and your birthday off
- Paid volunteering day
- Company pension and life assurance
- Well being support through an Employee Assistance Programme
- A voluntary mentoring programmes
- Reward and recognition awards
ABOUT US
MGG Health have operations across the United Kingdom, Ireland, Middle East, India, Australia, and New Zealand.
We are proud to be a Disability Confident Employer. Therefore, we strongly encourage applications from candidates with a disability and commit to interview these candidates if their application meets the minimum criteria for the role – just tell us when applying.
To ensure you have the best experience with us, please let us know if we can make any adjustments to our application or interview process and feel free to note in your application which pronouns you use.
We are proud to be a Disability Confident Employer. Therefore, we strongly encourage applications from candidates with a disability and commit to interview these candidates if their application meets the minimum criteria for the role – just tell us when applying.
We consider ourselves to be an equitable employer which celebrates diversity and encourages inclusion. Our ongoing commitments to Equality, Equity, Diversity and Inclusion means we recognise candidates may want to anonymise their cv during the application process, if you wish to do this, you are welcome to do so.
RSS Global is a portfolio of brands specialising in staffing and workforce solutions in the UK, Ireland and Asia Pacific. Our brands include Blue Arrow, Chadwick Nott, Global Medics, Litmus, Medacs Healthcare, Tate and The Recruitment Co.
Please see our privacy notice and note all data processing will be in line with our privacy notice that you can view by clicking here (url removed)>
NHS Client Manager employer: Medacs
Contact Detail:
Medacs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NHS Client Manager
✨Tip Number 1
Familiarize yourself with the NHS structure and its key stakeholders. Understanding how the NHS operates and who the decision-makers are will help you build strong relationships and effectively manage client expectations.
✨Tip Number 2
Stay updated on current trends in healthcare staffing and recruitment. This knowledge will enable you to identify opportunities for improvement and savings, making you a valuable asset to the team.
✨Tip Number 3
Develop your data analysis skills. Being comfortable with complex data will allow you to monitor performance against SLAs and create effective improvement plans, which is crucial for this role.
✨Tip Number 4
Network within the healthcare sector. Attend industry events or join relevant online forums to connect with professionals who can provide insights and potentially refer you to opportunities within MGG Health.
We think you need these skills to ace NHS Client Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the NHS Client Manager position. Make sure you understand the key responsibilities and required skills, especially those related to healthcare and client relationship management.
Tailor Your CV: Customize your CV to highlight relevant experience in the healthcare sector and any previous roles that involved managing client relationships or complex data analysis. Use specific examples to demonstrate your achievements.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for making a difference in healthcare. Mention your understanding of the NHS and how your background aligns with the values and goals of MGG Health. Be sure to address how you can contribute to their mission.
Highlight Your Skills: In your application, emphasize your skills in data analysis, stakeholder management, and team leadership. Provide concrete examples of how you've successfully managed client accounts and improved service delivery in previous roles.
How to prepare for a job interview at Medacs
✨Show Your Passion for Healthcare
Make sure to express your genuine interest in the healthcare sector during the interview. Share any relevant experiences or stories that highlight your commitment to improving patient care and working collaboratively with teams.
✨Demonstrate Data Analysis Skills
Since the role involves complex data analysis, be prepared to discuss your experience with data management and how you've used data to drive improvements in previous roles. Bring examples of how you've analyzed trends and implemented changes based on your findings.
✨Build Rapport with Interviewers
Focus on building a connection with your interviewers. Ask insightful questions about their experiences and the company culture. This will show that you are not only interested in the position but also in being a part of their team.
✨Prepare for Client Relationship Scenarios
Think of specific examples where you've successfully managed client relationships or resolved conflicts. Be ready to discuss your approach to maintaining strong partnerships and how you handle challenging situations with clients.
