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For Companies At a Glance
- Tasks: Deliver 5-star room service and create memorable guest experiences.
- Company: Join The Savoy, a luxury hotel known for exceptional hospitality.
- Benefits: Enjoy competitive salary, discounts, wellness perks, and free stays after probation.
- Why this job: Be part of a dynamic team that values personal touch and guest satisfaction.
- Qualifications: 1-2 years in luxury hospitality; passion for 5-star service required.
- Other info: Flexible shifts and opportunities to learn and grow in a prestigious environment.
The predicted salary is between 28000 - 40000 £ per year.
Job Description
Job title:?In Room Dining Server
Department:?F&B
Inspired & supported by:?In Room Dining Manager
Salary: £34,360 including service charge
Your purpose will be:
You are an ambassador for exceptional service which is the hallmark of The Savoys room service experience. Your warm personal attention makes guests feel unique and valued and creates enduring memories.
You will be accountable for:
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Delivering a memorable and professional 5-star service experience
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Advising guests through enthusiastically sharing your knowledge about our F&B offering
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Delivering on all standards, policies and procedures to create memorable luxury guest experiences
Your key responsibilities & contribution will be:
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Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team
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Assisting guests regarding menu choices in an informative and enthusiastic way
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Taking reservations with all required details
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Boosting our revenue through upselling and other creative initiatives
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Sharing knowledge of offers, promotions, preparation, general hotel knowledge and Savoy stories
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Following all safety and sanitation and COVID policies when handling food and beverage
What you will need to do in this role:
Essential:
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1-2 years of serving or hosting experience in a luxury hospitality environment
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Passion for and understanding of 5-star hospitality and what it takes to deliver it
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Empathetic with a talent for building rapport, and reading each guests desired level of interaction
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Quick thinking, resourceful and able to solve problems at the moment
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Ability to remain calm and courteous at all times
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Ability to work well under pressure in a fast-paced and changing environment
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Able to work collaboratively as part of a team
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Willing to work in rotating shifts including weekends and public holidays
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Good knowledge of spoken and written English
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Rights to work in the UK
Desirable:
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Basic knowledge of a POS System
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Basic knowledge of Open table
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Industry-related certifications (i.e. WSET)
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Whats in it for you?
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Competitive salary, pension, and life assurance
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3133 days of holiday (including public holidays)
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Cashback for wellbeing/healthcare expenses & Perkbox
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Exclusive discounts:Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included) – 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants – 20% off at other Gordon Ramsay restaurants and Restaurant 1890
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Free stay at The Savoy after probation
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Colleague restaurant, interfaith prayer room and wellness room
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Laundry services for all colleagues
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Gym access, cycle-to-work scheme and Virgin Active membership discount
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Season ticket loan for commuting
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Employee assistance program
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English classes, optician reimbursements, and local discounts for F&B and retail
AMRT1_UKCT
Room Service Waiter/waitress employer: The Savoy
Contact Detail:
The Savoy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Room Service Waiter/waitress
✨Tip Number 1
Familiarize yourself with the menu and offerings of The Savoy. Being able to enthusiastically share your knowledge about food and beverage options will set you apart during the interview process.
✨Tip Number 2
Practice your customer service skills in a fast-paced environment. Demonstrating your ability to remain calm and courteous under pressure will show that you are well-prepared for the demands of a luxury hospitality role.
✨Tip Number 3
Highlight any experience you have with upselling or enhancing guest experiences. Sharing specific examples of how you've successfully boosted revenue through creative initiatives can make a strong impression.
✨Tip Number 4
Show your passion for 5-star hospitality by discussing what exceptional service means to you. This will help convey your understanding of the role and your commitment to delivering memorable experiences for guests.
We think you need these skills to ace Room Service Waiter/waitress
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and expectations of a Room Service Waiter/Waitress. Highlight your experience in delivering 5-star service and your passion for hospitality in your application.
Tailor Your CV: Customize your CV to reflect your relevant experience in luxury hospitality environments. Emphasize your skills in upselling, menu knowledge, and ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Share specific examples of how you've provided exceptional service in the past and how you can contribute to The Savoy's reputation.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your documents are well-organized and professional.
How to prepare for a job interview at The Savoy
✨Show Your Passion for 5-Star Service
Make sure to express your enthusiasm for luxury hospitality during the interview. Share specific examples from your past experiences that highlight your commitment to delivering exceptional service and how you make guests feel valued.
✨Demonstrate Your Knowledge of F&B
Be prepared to discuss food and beverage offerings in detail. Familiarize yourself with the menu and be ready to share insights or recommendations, showcasing your ability to advise guests enthusiastically.
✨Exhibit Problem-Solving Skills
Think of scenarios where you had to think on your feet and resolve issues quickly. Highlight your resourcefulness and ability to remain calm under pressure, as these traits are essential in a fast-paced environment.
✨Emphasize Team Collaboration
Since this role requires working closely with others, share examples of how you've successfully collaborated in a team setting. Discuss your willingness to support colleagues and adapt to different tasks as needed.
