Wiltshire Community Outreach Energy Advisor (Household Energy Services) - Wiltshire

Help deliver the UKSPF project by conducting outreach, home visits and training to both the armed services community and other vulnerable households and groups in Wiltshire.

Pay and conditions.
The role is part-time (30 hours per week, flexible).
The salary for the role will be £27,121, rising to £29,803 (pro rata) upon successful completion of probation period.
You will be entitled to 25 days’ paid holiday (plus statutory holidays).
CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Specific responsibilities.
An applicant appointed to the role will be expected to:

To travel across South Wiltshire to deliver events, talks and presentations and give advice to people in their own homes.
To provide face-to-face support for Wiltshire residents with energy-related issues so that they can stay safe, warm and healthy at home.
To deliver outreach support to Wiltshire’s armed services community.
Train health and community professionals and volunteers in those organisations to deliver basic energy advice, including refresher training.
To identify energy improvements that can be made to a property and make appropriate referrals for them (such as ECO, Household Support Grant etc.).
Deliver home visits for residents with multiple issues, who are unable to access support outside the home or via phone/internet.
Refer clients appropriately for casework if they have more complex needs (e.g., billing issues, energy debt, supplier complaints).
To help vulnerable clients make applications for grants and switch energy tariffs.
Build on existing partnerships with health and community partners by providing in-depth training sessions covering the basics of energy advice, to enable these partners to support their clients themselves.
Build new partnerships in Wiltshire, provide fuel poverty trigger-training sessions, and raise the profile of Warm and Safe Wiltshire.
To provide administrative support to the delivery of the project and maintain accurate and detailed records of all interactions with clients.
To see a more detailed list of responsibilities please see the supporting documents when applying for the role. These documents are also available to download from our website.

Essential attributes for this role include:
O’ Level or GCSE maths and English or equivalent
Previously worked with or volunteered for the Armed Forces.
Three of more years’ experience of giving advice.
Experience of customer service.
Experience of taking a lead on the delivery and coordination of project-based activity.
Ability to respond to vulnerable clients in a respectful and engaging manner.
Ability to present complex information in an accessible and appropriate manner.
Ability to work in a team and able to identify areas where their skills complement others.
Ability to maintain admin systems independently and accurately.
Able to work independently and use own initiative.
Highly organised at managing time and workload.
Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the job description.

How to apply
To apply, please download and complete the application form available from our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.

The closing date for applications is 5pm on Thursday 20 March 2025.

Interviews are expected to take place Friday 28 March 2025, though this is subject to change.

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.