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- Tasks: Support the coordination and administration of Pearson's Apprenticeship programmes.
- Company: Join Pearson, a global leader in lifelong learning and an inclusive employer.
- Benefits: Enjoy a part-time role with flexible hours and a supportive work environment.
- Why this job: Make a real impact by helping learners achieve their goals in a dynamic team.
- Qualifications: Customer service experience and strong organizational skills are essential; IT proficiency is a plus.
- Other info: Pearson values diversity and offers equal opportunities for all applicants.
The predicted salary is between 18000 - 25000 £ per year.
Job Description
This job is with Pearson, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Programme Administrator – AGC (32.5 Hours per Week)
Location: Worthy Down
Salary: £22,356
Role Profile
To Provide administrative support in the coordination and administration of Pearson TQ Apprenticeship programmes.
Core Tasks and Responsibilities
- Support in the preparation of documentation relating to Apprenticeship learners
- Assist with and/or conduct learner inductions to Apprenticeship programmes, as required
- Support in the timely administration/processing of Apprenticeship starts, achievements, leaver paperwork and ensuring accurate records (either electronic and/or paper based)
- Assist with all administrative tasks, paperwork and processes, such as bookings and registrations, relating to apprenticeship qualifications and functional skills
- Assist with formal/contractual reviews, as required, ensuring that they are completed within the appropriate timescales as determined by the customer and that the MIS and e-portfolio system are up to date with review information
- Support with processing and distributing apprenticeship certificates ensuring electronic and hard copies are stored as appropriate
- Ensure Maytas MIS system is kept fully up to date and accurate, including any updates and amendments being completed accurately and in a timely manner
- Ensure all learner files and paperwork are managed to a high standard and are audit ready at all times and assist with file archive and audit processes as needed.
- Attend and contribute to team and other operational meetings, as required and for the dissemination of information and sharing good practice
- Take minutes for team and other meetings as necessary including booking meeting rooms and ensuring visitor access is organised in advance
- Monitor and manage stationery or any other consumable orders as necessary and in line with Company Purchase Order procedures
- Ensure that all allocated administration tasks relating to the coordination of Apprenticeship programmes are undertaken efficiently, effectively and in a timely manner.
- Provide an exceptional customer experience, maintaining good stakeholder communication including answering and directing queries from customers or learners as necessary
- Ensure excellent working relationships with management, apprenticeship coaches, quality staff, external points of contact and all other personnel you come into contact with
Essential
- Proven experience and confidence in a customer facing role with an ability to deliver a positive customer service experience
- Exceptional administration and organisational skills
- Competent in IT packages such as Microsoft Office
- Strong Excel skills in order to manipulate and report on data
- High level of accuracy and attention to detail
- Excellent Written and Verbal Communication Skills
- Efficient, effective and able to prioritise
Desirable
- Experience of Maytas or other MIS systems and e-portfolios
- Experience of Ofsted and/or ESFA funding requirements
- Previous experience in working for a Training Provider or Awarding Organisation
Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: LEARNING DELIVERY
Organization: Enterprise Learning & Skills
Schedule: PART\\_TIME
Workplace Type: On-site
Req ID: 18523
#LI-DNI
Programme Administrator (Part-Time 32.5 Hours per Week) employer: Pearson
Contact Detail:
Pearson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Programme Administrator (Part-Time 32.5 Hours per Week)
✨Tip Number 1
Familiarize yourself with the Pearson TQ Apprenticeship programmes. Understanding the specific requirements and processes involved will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight your customer service experience. Since this role involves providing an exceptional customer experience, be ready to share examples of how you've successfully managed customer interactions in the past.
✨Tip Number 3
Brush up on your IT skills, especially in Microsoft Office and Excel. Being able to manipulate and report on data accurately is crucial for this position, so consider practicing relevant tasks beforehand.
✨Tip Number 4
Prepare to discuss your organizational skills. This role requires exceptional administration and the ability to prioritize tasks effectively, so think of specific instances where you've demonstrated these abilities.
We think you need these skills to ace Programme Administrator (Part-Time 32.5 Hours per Week)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Programme Administrator position. Make sure you understand the core tasks and responsibilities, as well as the essential skills required.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and administration. Emphasize your organizational skills and any experience with IT packages, especially Microsoft Office and Excel.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and Pearson's mission. Mention specific experiences that demonstrate your ability to provide exceptional customer service and manage administrative tasks effectively.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your communication is clear and professional, as excellent written communication skills are essential for this role.
How to prepare for a job interview at Pearson
✨Showcase Your Customer Service Skills
Since the role requires proven experience in a customer-facing position, be prepared to share specific examples of how you've delivered exceptional customer service in the past. Highlight your ability to handle queries and maintain good stakeholder communication.
✨Demonstrate Your Organizational Abilities
The Programme Administrator role demands exceptional administration and organizational skills. Discuss your experience with managing multiple tasks efficiently and how you prioritize your workload to meet deadlines.
✨Familiarize Yourself with Relevant IT Systems
Make sure to brush up on your knowledge of Microsoft Office, especially Excel, as strong skills in data manipulation and reporting are essential. If you have experience with Maytas or other MIS systems, be ready to discuss that too.
✨Prepare for Team Collaboration Questions
As the role involves attending team meetings and contributing to discussions, think about your previous experiences working in teams. Be ready to share how you communicate effectively with colleagues and contribute to a positive team environment.
